Executive Assistant - Cleveland, OH

Centro • Cleveland, OH

21h • Hybrid

About The Position

The Executive Assistant reports to and supports the President in a dynamic working relationship. This role also serves as a liaison to the sales consultant and senior leadership teams, organizes and coordinates client meetings, and oversees special projects. The ideal candidate will be creative, adaptable, and thrive in a small, entrepreneurial, results-driven, and team-oriented environment. The position requires excellent judgment, strong written and verbal communication, administrative, and organizational skills, and the ability to manage multiple priorities independently, handling confidential matters with discretion under pressure. Centro Benefits Research is an employee benefits service organization focused on modernizing insurance processes and fostering a people-first, culture-rich work environment that values diversity and respect.

Requirements

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners and donors
• Expert-level written and verbal communication skills
• Demonstrated proactive approaches to problem solving with strong decision-making capability
• Emotional maturity
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
• Forward looking thinker, who actively seeks opportunities and proposes solutions
• Minimum of 2 years of experience supporting C-Level Executives
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat, and Social Media web platforms

Nice To Haves

• Bachelor's degree
• Experience and interest in internal and external communications, partnership development

Responsibilities

• Completes a broad variety of administrative tasks for the President including managing an extremely active calendar of appointments
• Completes expense reports
• Composes and prepares correspondence that is sometimes confidential
• Arranges complex and detailed travel plans, itineraries, and agendas
• Compiles documents for travel-related meetings
• Plans, coordinates and ensures the President’s schedule is followed and respected
• Provides "gatekeeper" and "gateway" role, creating win-win situations for direct access to the President’s time and office
• Communicates directly, and on behalf of the President with leadership teams, clients, carrier partners, and others, on matters related to President's programmatic initiatives
• Researches, prioritizes, and follows up on incoming issues and concerns addressed to the President, including those of a sensitive or confidential nature
• Determines appropriate course of action, referral, or response
• Provides a bridge for smooth communication between the President's office and internal departments, demonstrating leadership to maintain credibility, trust and support with leadership and external partners
• Works closely and effectively with the President to keep him well-informed of upcoming commitments and responsibilities, following up appropriately
• Acts as a "barometer," having a sense for the issues taking place in the environment and keeping the President updated
• Provides leadership to build relationships crucial to the success of the organization and manages a variety of special projects for the President, some of which may have organizational impact
• Successfully completes critical aspects of deliverables with a direct approach, including drafting letters of acknowledgement, personal correspondence, and other tasks that facilitate the President's ability to effectively lead the company
• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures
• As needed, coordinates with local vendors to host business guests and manages hospitality for guests
• Participates as an adjunct member of the Executive Team including assisting in scheduling meetings and attending meetings when required
• Assists in coordinating the agenda of senior management team meetings and off sites
• Edits and completes first drafts for written communications to clients and strategic partners

Benefits

• Health, wellbeing, retirement, and other financial benefits
• Paid time off
• Overtime pay for non-exempt employees
• Robust learning and development programs
• Reimbursement of job-related expenses
• Employee perks and discounts
• Variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed