Executive Assistant, Customer Trust External Relations

Amazon • Arlington, VA

15h

About The Position

The Worldwide Amazon Stores organization is looking for an Executive Assistant
who wants to work in a fast-paced, exciting, and growing organization. We are
looking for someone to support two Directors on our Trustworthy Shopping
Experience team in Arlington, Virginia.

This Executive Assistant will be responsible for handling confidential
information and maintaining professionalism in dealing with senior executives.
Role responsibilities include managing multiple complex calendars, planning and
organizing events of all sizes, and coordinating domestic and international
travel. This candidate will help build a positive team environment and establish
working relationships inside and outside of the group.

About the team
The Trustworthy Shopping Experience (TSE) team strives to guarantee customers a
worry-free shopping journey on Amazon. We provide a trustworthy listing
discovery experience by (1) eliminating catalog defects and discovery risk, and
(2) ensuring listings are compliant with regulations and policy. We provide a
trustworthy order experience by (3) connecting customers with selling partners
with a good track record of order performance, (4) ensuring customers receive
authentic products in the condition they expect, and (5) in the rare chance the
order experience does not meet customer expectations, protecting them by making
things right with our A-to-z Guarantee. We do all of this in close partnership
with our selling partners and we work hard to (6) provide selling partners a
positive and friction-free experience. Last, we fully recognize we are not
perfect and (7) we leverage our incident management process to embrace anecdotes
of negative customer and selling partner experiences as opportunities to
eliminate root causes of defects.

The WW Customer Trust External Relations (CTXR) team ensures global influentials
understand how Amazon delivers our trustworthy shopping experience by (1)
building, accelerating and strengthening third-party, influential relationships
and partnerships all over the world to address customer trust issues; (2)
delivering evidence and telling stories that persuasively demonstrate the
reality of the customer- obsessed tools our teams build to protect our
customers, brands, and selling partners; (3) serving as a “voice of the
customer” for this critical constituency with our partner product and tech
teams; and (4) partnering with key leading influentials to not only solve
material pain points, but jointly discuss hot topics and share information on
industry trends.

Requirements

• 5+ years of senior level leadership support, or 3+ years of Amazon experience
• High school or equivalent diploma
• Experience with Microsoft Office products and applications
• Experience with executive level calendar management

Nice To Haves

• Bachelor's degree
• Experience with domestic or international travel coordination
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service
• Can work proactively and independently, meet deadlines, and deliver on projects and tasks
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
• Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed

Responsibilities

• handling confidential information
• maintaining professionalism in dealing with senior executives
• managing multiple complex calendars
• planning and organizing events of all sizes
• coordinating domestic and international travel
• build a positive team environment
• establish working relationships inside and outside of the group

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED