Executive Assistant to the CRO & SVP, Head of CX

Sprout Social

1d•Remote

About The Position

Sprout Social is looking to hire an Executive Assistant to support our Chief Revenue Officer and Senior Vice President, Head of Customer Experience. Why join Sprout’s Revenue team? The Revenue team is responsible for selling and supporting the leading social media management platform for businesses. Together with the Marketing team, we deliver thought leadership, experiences, and content that showcase Sprout’s value and deliver customer joy. This role is a unique opportunity to work with the executives leading those teams and to partner closely with their respective Chiefs of Staff, ensuring seamless coordination across leadership and their teams. You’ll provide a wide array of administrative, logistical, and project-related support to executives. This person will report directly to our Chief of Staff to the SVP, Head of CX, with a dotted line to the Chief of Staff to the CRO. As an Executive Assistant at Sprout Social, you will play a critical role in supporting the CRO and SVP, Head of CX, ensuring the seamless operation of the Sales and Customer Experience organizations. You’ll anticipate executives’ needs and proactively work to identify solutions. Your ability to navigate ambiguity, manage shifting priorities, make independent decisions, and do so with exceptional communication and attention to detail will be critical to your success in this role.

Requirements

5+ years of experience providing high-level administrative support to C-suite executives, including previous or current experience as an Executive Assistant.
Proven experience working in a fast-paced environment, with a strong understanding of managing complex revenue operations.
High proficiency with productivity tools (Google Workspace, Slack, Zoom) and collaboration platforms (Confluence) used in engineering and product management.
Extensive experience with expense management and travel booking software.

Nice To Haves

Experience supporting executives within sales or customer success teams.
Familiarity with sales methodologies such as MEDDICC, Challenger, and/or value-based selling.
Strong understanding of technical documentation, project management workflows, and technical reporting processes.
Willingness to provide flexible support outside regular office hours as needed. While we aim for a consistent schedule, occasional exceptions may arise.

Responsibilities

Calendar & Meetings Coordination:
Collaborate closely with the CRO, SVP, Head of CX, and Chief of Staff to align priorities and ensure their schedules accurately reflect organizational goals.
Coordinate and manage meetings, ensuring key sales and success stakeholders are included as necessary.
Assist the Chief of Staff in preparing meeting agendas, gathering materials, and distributing detailed meeting notes with clear action items to the relevant technical and product teams.
Conduct regular reviews of the CRO and SVP, Head of CX's calendars to optimize time management, streamline scheduling, and minimize conflicts.
Cross-functional Project Work:
Support the logistical and tactical coordination of key revenue initiatives, including scheduling meetings, securing meeting rooms for in-person or hybrid sessions, and managing related logistics.
Serve as a liaison between the CRO, SVP, Head of CX, and cross-functional teams to maintain alignment on priorities and ensure smooth communication across departments.
Travel & Expense Coordination:
Manage travel logistics for the CRO, SVP, Head of CX, and key team members, ensuring travel plans align with critical sales and success initiatives, such as onsite meetings and offsites.
Prepare and submit timely expense reports, ensuring compliance with budget guidelines and company policies.
Proactively adjust travel arrangements to accommodate last-minute changes, including flight cancellations or modifications to arrival/departure schedules.
Sales & Customer Experience Event Management:
Plan and organize internal and external events, including revenue offsites, onsites, and team-building activities.
Support the logistics and coordination of all-hands meetings, and other key gatherings for sales and customer experience teams.
Gather feedback from internal revenue teams after events to identify areas for improvement and optimize future event planning.

Benefits

Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.