Executive Account Manager

FreightWise•Nashville, TN

1d•Hybrid

About The Position

As the Executive Account Manager at Freightwise, LLC in Nashville, TN, you will be responsible for maintaining long-term relationships with specific Freightwise clients, ensuring client retention, overseeing all interactions, and meeting client needs at all levels to support professional client relations. FreightWise, founded in 2015, combines agile tech development with deep industry expertise to provide transportation management services and software for small and mid-sized shippers. The company has been on the INC. 5000 list for 7 years and was voted one of the Best Places to Work by the Nashville Business Journal. This is a full-time position with flexible hours, Monday through Friday, and requires a hybrid work model with 3 days in the office.

Requirements

BA or BS from a four-year college or university
5+ years of experience in a similar role with LTL client support
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of introductory algebra and geometry
Ability to define problems, collect data, establish facts, and draw valid conclusions
Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Proficient in G-Suite (Google), Microsoft Office, CRM software, and Help Ticket software
Effective communicator, both verbally and in writing
Ability to prioritize and manage multiple tasks with effective follow-up
Ability to travel within the continental US monthly to meet with clients, 2-3 days on 2 trips monthly
Be a critical thinker with problem-solving ability

Responsibilities

Be the primary point of contact with your clients
Oversee client interactions from all areas of operations within Freightwise and ensure they are being fully serviced
Build revenue planning and projections for clients
Maximize YOY growth
Provide value with Spotlights, business reviews, reporting, market updates, and any other relevant, meaningful intelligence, building loyalty
Establish multiple points of contact within the organization to fully penetrate the account: executive, finance, operations, shipping, and purchasing
Identify additional opportunities for new business opportunities: additional CMMS modes, referrals, and integrations
Oversee day-to-day operations along with a support team, including: timely payments, strategic account planning, renewals, special projects, and all other relevant client needs
Travel to interact directly with clients
Identify and implement improvements in pricing models and analytics
Leverage advanced Excel and other tools to enhance reporting and insights
Support client through other duties as assigned