Executive Account Manager
KCH Transportation•Chattanooga, TN
•Onsite
About The Position
In the Executive Account Manager role, you will be a high-impact leader who manages and develops a team of Account Managers while ensuring best-in-class execution across our customer portfolio. This role is less about owning a personal book of business day-to-day and more about coaching, developing, and holding a team accountable to drive service excellence, growth, and operational consistency.
Requirements
- BS Degree in Business, Logistics, or related work experience required
- Understanding and knowledge of the Transportation and Logistics industry, Understanding and knowledge of DOT regulations and standards
- 3 years of experience in logistics, transportation, and/or distribution preferred
- 2 years of experience in a supervisory or leadership role preferred
- Proven leadership and team development skills
- Strong relationship management and executive communication abilities
- Strategic thinking with the ability to coach others on consultative problem-solving
- High energy, results-driven mindset with a focus on accountability
- Professionalism, dependability, and initiative
- Ability to balance big-picture strategy with day-to-day team execution
Responsibilities
- Manage, mentor, and develop a team of Account Managers, driving both performance and professional growth
- Provide ongoing coaching around relationship management, negotiation, and consultative selling
- Establish clear expectations, KPIs, and accountability across the team
- Oversee a portfolio of high-value accounts through your team, ensuring strong relationship management and long-term growth
- Guide Account Managers in identifying and executing upsell and cross-sell opportunities
- Support team members in building strategic account plans to maximize profitability
- Hold the team accountable for execution across shipment management, communication, and issue resolution
- Step in on escalations and partner cross-functionally to ensure service levels are consistently met
- Partner with other department managers to deliver seamless logistics solutions
- Act as a senior point of contact for key accounts when needed, reinforcing executive-level relationships
- Coach the team to operate as trusted advisors, delivering customized, value-driven logistics solutions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
