Exchange Coordinator - Toyota

Holman•Mount Laurel, NJ

53d•$23 - $33

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman Toyota has an outstanding opportunity for an Exchange Coordinator to join their team!

Requirements

High School diploma or GED; previous sales experience and college degree preferred.
Prior sales and/or customer service experience is preferred.
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Good verbal and written communication skills.
Strong interpersonal and customer service skills
Knowledge and implementation of the company’s policies, practices and processes as related to sale of vehicles.
Ability to work with sales team and obtain required sales metrics.
Proactive, organized approach to multitasking and prioritization

Responsibilities

Greet customer on service drive and perform a needs analysis including service needs and history, and opportunity/desire for potential trade.
Assess customer’s desire to trade in their current vehicle, for an inventory vehicle, including make, type, and features of vehicle.
Identify and qualify potential trade-in vehicles by assessing the condition of customers’ current vehicles.
Present trade-in offers based on the customer’s vehicle history and current market value.
Encourage customers to consider upgrading to a new or used vehicle from the dealership.
Communicate customer preferences and trade in appraisals to the sales management for assignment to sales consultant.
Update customer records and trade-in data within the dealership’s customer relationship management (CRM) system.
Attend/complete required training and department meetings.
Provide a high level of customer service and ensure all customers feel valued and informed during their time in the service drive.
Address any customer concerns or questions related to vehicle trade-ins or exchanges.
Perform all other duties and special projects as assigned