Exception Tracking Specialist
About The Position
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary This position will be responsible for managing clients’ expectations, specifically for NTC’s exception curative service (also known as “side letter”). To ensure that orders are flowing in and through the production areas in a manner that meets or exceeds the various SLAs of client contracts, primarily NTC’s largest exception curative client. Essential Functions Manage and coordinate orders for assigned exception curative accounts including ensuring the receipt and ingestion of client orders as well as the delivery of the product sold to the client within the agreed upon timeframe. Prepare reports for weekly coordination calls with the client, their buyers, and other vendors regarding the curing of exceptions (referred to as “side-letter” by the client). As additional clients are sold this service, the Exception Tracking Specialist will work with the new clients as established. Coordinate across Production Divisions to ensure client’s orders are moving and that there are no issues prohibiting the flow of orders through the Production Divisions. Provide the Executives of Client Services with prediction and/or forecasts of orders within or outside of production or any production stops or slows. Ensure that there are no backlogs in their area. Ability to work overtime and weekends if needed. Perform other related duties as assigned. Perform other related duties as assigned
Requirements
- Ability to work in a fast-paced, metrics driven environment.
- Knowledge of Trade Exceptions and/or Side-letter services
- Ability to work outside of the regular work schedule if needed.
- Ability to work in a fast-paced environment.
- Extensive knowledge of the production lines of all production divisions.
- Intermediate to advanced experience with Discoverer Reporting.
- Commitment and ability to cultivate a diverse and inclusive work environment.
- High School Diploma or equivalent.
- 1+ years of relevant industry experience required.
- Thorough knowledge of NTCs Trade Exceptions and/or Side-letter services
Responsibilities
- Manage and coordinate orders for assigned exception curative accounts including ensuring the receipt and ingestion of client orders as well as the delivery of the product sold to the client within the agreed upon timeframe.
- Prepare reports for weekly coordination calls with the client, their buyers, and other vendors regarding the curing of exceptions (referred to as “side-letter” by the client).
- As additional clients are sold this service, the Exception Tracking Specialist will work with the new clients as established.
- Coordinate across Production Divisions to ensure client’s orders are moving and that there are no issues prohibiting the flow of orders through the Production Divisions.
- Provide the Executives of Client Services with prediction and/or forecasts of orders within or outside of production or any production stops or slows.
- Ensure that there are no backlogs in their area.
- Ability to work overtime and weekends if needed.
- Perform other related duties as assigned.
- Perform other related duties as assigned
Benefits
- Covius offers an extensive benefits package for all employees, including medical, dental, vision and 401(k)!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
