Exception Item Processor

Fremont Bank•Livermore, CA

37d•$23 - $31

About The Position

Fremont Bank - one of the Bay Area's most respected and long-standing financial institutions - is seeking a strategic, hands-on professional to join and help advance our Account Services team. This is a high-impact opportunity to contribute to the success of a mission-driven organization committed to excellence, community service, and strong client relationships. If you're energized by purpose-driven work, collaboration, and delivering meaningful results, we'd love to connect. Why Fremont Bank? Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships - with our clients, our associates, and our communities. We offer: A people-first culture grounded in inclusion and excellence Deep community involvement and local reinvestment A mission-driven workplace where values and performance go hand in hand The Fremont Bank Way Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service No-Compromise Approach - we help clients get to "yes" Core Values: o Go above and beyond for clients o Foster a supportive and empowering environment for associates o Deeply invest in the well-being of our local community Position Overview The position of Exception Item Processor is established to perform daily duties related to Retail Banking Exception Items and Account Services related transactions. The Exception Item Processor is responsible for reviewing and handling in-clearings, Collection Items, Fed Files, Chargebacks, in-clearing Fraud Check Verification, Verification of Deposits, Foreign Currency Orders, Fee Refunds and other duties as assigned.

Requirements

2-3 years of banking experience or equivalent
Knowledge of Accounting and/or Bookkeeping procedures
Proficiency in Microsoft Word, Excel and Outlook
Strong organizational and communication skills and the ability to set priorities; multi-tasker
Knowledge of Bank Software programs including Director and Navigator
Possesses good verbal, handwritten and e-mail communication skills
High School Diploma

Responsibilities

Process exception reports, including NSF and Non-Post, making decisions based on known criteria to pay or return items
Receive and verify in-clearings work from FED, verifying file totals match to process totals
Research and resolve account discrepancies, responding to branch and staff inquiries via telephone or email
Research, process and balance RDI's, making decisions to charge back or re-clear items.
Notify the Bank of first deposit of large dollar items being returned and handle incoming notifications utilizing the Notification software
Knowledge of regulations and policies to comply with specific processing guidelines
Safe Deposit Box transaction maintenance and emails
Process Block Entry transactions
Produce daily and monthly reports and ensure GL accounts are balanced
A team player who works well with others to accomplish department goals
Exceptional organization skills and attention to detail
Ability to work independently or as part of a team, problem-solve and utilize resources
Serves as a back-up for other various desks in Account Services