Exception Item Processor

Dickinson Financial Corp•Kansas City, MO

11d•$18•Onsite

About The Position

The Exception Item Processor I will focus on adjustment and research in Item Processing. This role is responsible for investigating and resolving discrepancies related to customer accounts, including encoding errors, deposit adjustments, forgeries and other research inquiries. This role ensures accuracy, compliance with regulatory guidelines, and timely resolution of issues to maintain customer satisfaction and operational integrity.

Requirements

Strong attention to detail and ability to complete work accurately.
Ability to organize work.
Strong written and verbal communication skills, required.
Must be able to work independently and adapt to change easily.
Proficient Microsoft Office suite of products.
High school diploma or equivalent, required.
Minimum of 1+ year(s) experience in exceptions processing, to include operations, required.

Nice To Haves

Experience with software applications Navigator, Director, MS Excel and Word, preferred.

Responsibilities

Research and resolve adjustments by investigating encoding errors, deposit discrepancies, and other account-related issues using internal systems.
Research and process forgery cases.
Process corrections by posting adjustments accurately to client accounts and general ledgers, ensuring compliance with internal policies and regulatory standards.
Provide timely updates to internal teams and external clients regarding adjustment status and resolution.
Maintain detailed records of adjustments with supporting documentation and communications for audit and retention purposes.
Cross-function support by assisting with exception item processing and providing back up support as needed for related operational tasks.
Protect all client and bank information confidentially and follow all company policies.
Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success).
Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
Working at the worksite during regular business hours and/or assigned hours.
Other specified duties as assigned.