Exam Accommodation Assistant (Part - Time)

James Madison University • Harrisonburg, VA

27d • $19

About The Position

The Office of Disability Services (ODS) at James Madison University (JMU) is
seeking a talented, motivated person to work as a part-time Exam Accommodations
Assistant.
This is a 9-month position that corresponds with the JMU fall and spring
semesters: August through May. This posting is for a part-time wage position
with no benefits. This position is limited to a maximum of 1,500 hours per year
(May 1 to April 30), with an average of 29 hours per week.

The regular shift is six to eight hours per day, Monday – Thursday, between 8:00
a.m. and 9:30 p.m. and Friday between 8:00 a.m. and 5:00 p.m. with alternate
hours during Final Exam Week (December and May).

Due to the access this position has to undergraduate records, current JMU
Undergraduate students are not eligible for this position.

Requirements

• Effective written and verbal communication skills
• Possess effective data entry and data management skills
• Possess effective customer service and conflict resolution skills
• Demonstrated commitment and ability to work effectively with members of different backgrounds and varying abilities
• Ability to employ creative problem-solving skills
• Ability to work cooperatively as a team member and independently in a fast-paced environment
• Experience with learning new technology and the ability to perform basic troubleshooting

Responsibilities

• Work with the Exams Team Coordinator to support proctoring to ensure effective accommodations and academic integrity in the testing space in accord with applicable university and departmental policies and procedures.
• Respond to inquiries from faculty and students regarding testing procedures and processes including appointment scheduling, technical support, and policies
• Communicate with faculty to collect and prepare exams and exam information in advance of student appointments
• Address and resolve any issues or concerns encountered by students during testing sessions and inform Coordinator as needed
• Resolve minor technical issues related to online exams and accessible technology
• Support program evaluation and assessment
• Other duties as assigned

Benefits

• A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
• Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios.
• A variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.
• Holiday Breaks: The university is granted 12 holidays a year.
• Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees