Accommodation Advisor

Fidelity Investments • Durham, NC

14h • Hybrid

About The Position

As an Accommodation Advisor at Fidelity, you will lead the interactive process with associates who have disabilities as defined by the Americans with Disabilities Act and Amendments Act (ADA/ADAAA). Your role is to ensure the firm remains compliant with ADAAA guidelines set forth by the Equal Employment Opportunity Commission (EEOC), while minimizing risk by identifying creative and reasonable accommodations that enable associates to perform the essential functions of their roles. You will collaborate with key stakeholders—including Legal, Business Unit HR, Corporate Technology, and others—to influence decision-making and implement tailored solutions. Additionally, you will contribute to strategic efforts that promote accessibility and inclusion across the organization. This is an opportunity to join the Leave of Absence and Accommodation Team within the Fidelity HR Shared Services. This centralized team manages requests for accommodations due to disability for Fidelity’s US based associates.

Requirements

• Strong interpersonal skills with the ability to advise, influence, and collaborate across all levels of the organization, including Legal and other partners
• Passion for research accommodation solutions, including technology and services, and leading through situations without clear standards or practices
• Ability to analyze and present case details to determine next steps and identify balanced solutions for associates, business units, and Fidelity
• Background in Human Resources or Employee Relations
• Skilled in identifying and implementing standard practices, process improvements, and consistent approaches to the accommodation process
• Excellent time management, organization, and prioritization skills
• Capable of managing a caseload of 200–250 complex accommodation requests
• Strong written communication skills for documenting dates, conversations, and process steps, and for drafting customized correspondence
• Exceptional verbal communication skills for educating associates on leave and accommodation policies via inbound/outbound calls
• Proven consulting, influencing, and relationship management abilities to build effective partnerships with associates and leadership
• Demonstrated leadership skills to drive solution-focused initiatives
• Effective problem-solving skills with a self-motivated approach and accountability for results
• Comfortable navigating uncharted territory to develop effective accommodation solutions

Nice To Haves

• Experience with FMLA and leave management as well as ADAAA, disabilities and accommodations

Responsibilities

• Lead the interactive process with associates who have disabilities as defined by the Americans with Disabilities Act and Amendments Act (ADA/ADAAA)
• Ensure the firm remains compliant with ADAAA guidelines set forth by the Equal Employment Opportunity Commission (EEOC)
• Minimize risk by identifying creative and reasonable accommodations that enable associates to perform the essential functions of their roles
• Collaborate with key stakeholders—including Legal, Business Unit HR, Corporate Technology, and others—to influence decision-making and implement tailored solutions
• Contribute to strategic efforts that promote accessibility and inclusion across the organization
• Manage a caseload of 200–250 complex accommodation requests
• Document dates, conversations, and process steps
• Draft customized correspondence
• Educate associates on leave and accommodation policies via inbound/outbound calls
• Build effective partnerships with associates and leadership
• Drive solution-focused initiatives (e.g., leading cross-functional teams to select on-demand captioning software)
• Develop effective accommodation solutions

Benefits

• Fidelity is passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want!
• Fidelity places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates.
• Fidelity is proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.
• Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees