EVO Evictions Specialist

McCalla Raymer Leibert Pierce LLP•Roswell, GA

About The Position

DEPARTMENT SUMMARY: Eviction Outsourcing manages evictions nationwide for Mortgage Service Companies, Banks, and Servicers. We do this through a proprietary web based system which monitors files on a state specific basis. JOB SUMMARY: Under general supervision, monitors Local Counsels’ activity during the eviction process and provides assistance to ensure timely completion of the eviction file process according to state guidelines.

Requirements

College Degree Preferred
Office Experience Preferred
Must possess previous customer service background.
Excellent customer service and verbal and written communication skills.
Exceptional organization and follow-up skills.
Ability to communicate with attorneys.
Understanding of eviction law and local jurisdictional requirements.
Proficient in software tools including but not limited to Word, Excel, Outlook, and the internet.
Ability to manage and prioritize multiple projects
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
Balances team and individual responsibilities; contributes to building a positive team spirit.
Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
Detailed analytic experience and organizational skills required

Responsibilities

Monitors Local Counsels’ activity during the eviction process.
Provides assistance by obtaining information and/or documents necessary to ensure timely completion of the eviction file process.
Verifies that Local Counsel provides required weekly updates for all files through completion.
May coordinate with brokers to verify occupancy information.
Has regular contact with Clients, Local Counsel, Paralegals, and Real Estate Agents.
Provide weekly updates to clients via reporting
Lead client calls
Review and prepare client scorecard replies
Manage Local Counsel as needed to ensure best in class service
Return emails and phone calls.