Events Team Member - Paradise Coast Sports Complex

The Sports Facilities Companies•Naples, FL

About The Position

Paradise Coast Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Naples, FL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Paradise Coast Sports Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. The Events Team Member provides the first point of contact for all guests. The Events Team Member is expected to provide excellent guest service to all guests and to always display a vast amount of knowledge of the facility's programs and offerings.

Requirements

Flexible work schedule (e.g., nights, weekends, holidays)
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
Must work well with others
Must take personal initiative for the betterment of the team and venue
Commitment to the safety and well-being of others
Customer service and cash handling experience preferred or quick study
Must be 18 years of age or older
Must be able to lift 40 pounds waist high
May be required to sit or stand for extended periods of time
Will be required to operate a computer
Facility has intermittent noise

Nice To Haves

Have a basic understanding of sports

Responsibilities

Guest Services
Event ticket and wristband concessions
Greet guests and provide information and wayfinding as needed
Provide courteous and friendly first-in-class service to all guests
Register guests for leagues, camps, clinics, drop-ins, etc.
Be knowledgeable about facility programs (format, pricing, meeting dates/times)
Operate multi-line phones
Record and file waivers and event information
Maintain confidentiality with guest and Team Member information
Resolve all guest concerns and complaints and/or direct to appropriate Manager
Know and enforce the facility's policies and procedures
Operate cash register and ticket software
Complete special projects, daily assignments and other duties as directed by management
Assist with the layout and painting of multipurpose field as needed
Perform janitorial and general maintenance duties
Event/equipment set-up and tear down