Events Shift Lead Team Member - Paradise Coast Sports Complex

The Sports Facilities Companies•Naples, FL

1d•Onsite

About The Position

The Events Shift Lead Team Member supervises staff during events as well as distribute and collect and count money banks and relieve staff for breaks. The team member is expected to provide excellent customer service to all guests and always display a vast amount of knowledge of the facility's programs and offerings. The Events Shift Lead will also be responsible for a variety of duties dependent upon the need for the day while providing participants with a quality program experience.

Requirements

Ability to work with a wide variety of ages from preschool thru adult
Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task and prioritize
Ability to remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
Must work well with others
Must take personal initiative for the betterment of the team and facility
Commitment to the safety and wellbeing of others
Must be able to lift 40-50 pounds waist high
Will be required to stand for extended periods of time
Will be required to work indoors and outdoors year-round
Must be able to work independently in a busy environment
Must comply with safety and health code standards
Facility has intermittent noise
Must wear proper uniform
Able to run/walk as needed

Responsibilities

Provide courteous and friendly service to all guests and staff
Enforce facility policies and procedures
Have general knowledge regarding program options and facility events
Setup and take down of equipment
Ensure correct equipment is available for all games
Monitor play areas including turf and courts
Keep supervisor informed of issues and updates
Respond to all incidents, accidents, injuries, and altercations
Complete and file corresponding paperwork as necessary
Assist with daily maintenance and upkeep of department equipment inventory
Assist Operations Manager and Coordinators in day-to-day operations, event set and breakdown
Supervise, manage breaks, and assign duties to event staff during shifts
Provide customer service and manage complaints, direct to appropriate manager to resolve
Train and coach new employees
Inspect equipment and communicate the need for repairs or replacements to management
Ensure health and safety standards are followed
Foster and maintain a positive work environment
Responsible for key and radio distribution on shift
Responsible for golf cart and Toro sign in and sign out
Responsible for opening and closing duties of the facility
Perform basic mathematical computations , b alance drawers, and manage daily income
Reconcile cash boxes per proper procedure
Complete special projects, daily assignments, and other duties as directed by management