Events Services Supervisor (Guest Services Supervisor)

City of Sacramento (CA)•Sacramento, CA

39d•Onsite

About The Position

This position primarily works onsite supporting operations and security staff, and the schedule for this position is driven largely by onsite events. This position is responsible for the overall presentation and appearance of event spaces for trade shows, concerts, performing arts events, social functions, and other events at the SAFE Credit Union Convention & Performing Arts District. This position will oversee and coordinate activities such as event setup and teardown, cleanliness, safety, security, and other operations activities. This position will primarily interact with guests, the public, vendors, and other staff to promote and create a positive guest experience, ensure a safe and secure event environment, and resolve guest and event issues as they arise. IDEAL CANDIDATE STATEMENT The ideal candidate will be able to provide excellent customer service in all situations and will be comfortable meeting and interacting with guests. The ideal candidate will be familiar with laws, ordinances, codes, and procedures related to event operations and encounters with the public; methods and techniques of facility plan review and analysis; office procedures, methods, and equipment including computer technology, word processing and spreadsheet applications; specialized software programs; and principles of supervision, training, and performance evaluation. Extensive experience in large-scale events setup as well as general experience in janitorial operations, guest services and security within a Convention Center or other large event building such as a hotel is highly desirable. Under limited direction, an Event Services Supervisor coordinates and supervises event-related services and box office activities for the Sacramento Convention Center; reviews expenses and participates in settlement of expenses; prepares a variety of reports and correspondence. DISTINGUISHING CHARACTERISTICS This classification is populated with multiple incumbents who have responsibility for the coordination of specific events. The Event Services Supervisor classification is distinguished from the Events Coordinator classification in that the former has responsibility for several events, while the latter has responsibility for a particular event or a portion of an event. The Event Services Supervisor is distinguished from the Event Services Manager in that the latter classification has responsibility for a major section or events coordination of the Convention Center. SUPERVISION RECEIVED AND EXERCISED Limited direction is provided by an Event Services Manager. Responsibilities include the direct and indirect supervision of supervisory, technical, clerical, and maintenance personnel.

Requirements

Principles and techniques used in planning, coordinating, and servicing a variety of convention, meeting, theatrical, and entertainment events.
Box office, accounting, and record-keeping procedures.
Rates and charges associated with use of a public events facility.
Health, fire, safety, and emergency procedures affecting the use of public events facilities.
Event coordination, booking, box office, security, concession service, and operational needs associated with events.
Principles of administration, personnel management, budgeting, marketing, and promotion.
Computers and computer applications
Multi tasking.
Staff supervision.
Prioritizing in an event driven atmosphere.
Use of computers, computer applications, and software.
Plan, organize, coordinate, and supervise various event services.
Select, train, supervise, and evaluate subordinates.
Establish and maintain effective relationships with those contacted in the course of work.
Work extended hours, including nights and weekends.
Work under time pressure.
Anticipate service needs for individual events.
Communicate effectively, both orally and in writing.
Three years of experience in the overall operations involved in the preparation for, and presentation of, convention and entertainment events including the supervision of personnel and coordination of activities.
A Bachelor's degree in business administration, public administration, or a closely related field.

Nice To Haves

Extensive experience in large-scale events setup as well as general experience in janitorial operations, guest services and security within a Convention Center or other large event building such as a hotel is highly desirable.
Additional experience in public relations or entertainment facility management, or hotel events planning, may substitute for education on a year-for-year basis.

Responsibilities

Supervises and/or coordinates events services or box office activities of the Convention Center in order to meet the needs of the licensee and ensure efficient operation of Community Center events; ensures that all necessary services and preparations are in order and scheduled; responds to facility user complaints and inquiries.
Provides information regarding the facility's capabilities and services to users and potential users of the Center; determines equipment, personnel, and other services required for events; calculates estimates and final costs to user for equipment, personnel, and other services; prepares cost settlement data.
Coordinates with catering concessionaires, security, ushers, and other service providers; reviews facility use contracts to assure compliance with terms and conditions; serves as on-site liaison between facility user and the City through attendance at events.
Directs, plans, and coordinates the box office activities at the Convention Center; maintains and reconciles box office checking account; coordinates the scaling and selling of tickets for the facilities with promoters and licensees; reviews contracts, expenses, receipts, deposits, and other financial arrangements prior to settlement after each performance; supervises and participates in the settlement of receipts and payment of expenses associated with an event.
Prepares a variety of reports, correspondence, contracts, and studies related to events and facility use.
Supervises, trains, and evaluates assigned personnel; recruits, hires, trains, and schedules part time box office personnel.
Performs other or related duties as assigned.

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