Events Manager - La Concha Resort

The Condado Collection•San Juan, PR

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958. Epitomizing the fun “Latino Chic” lifestyle, offering stylish amenities and a hot nightlife to all guests. We aim to create experiences and inspire journeys not only for our guests, but also for our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Requirements

Hospitality oriented
Proven experience of at least 3 years in Catering or Food & Beverage management, preferably within a luxury hotel environment.
Excellent interpersonal and communication skills, with the ability to interact professionally with clients, suppliers, and hotel staff.
Must possess excellent written and oral communication skills, strong leadership skills, analytical and problem-solving skills, good customer service skills and multitasking skills.
Strong business planning, account planning and budget management skills.
Should work well under pressure, even with minimal supervision.
Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to client's problems.
Fully Bilingual (Spanish/English).

Responsibilities

Responsible for overseeing all aspects of event planning and coordination for groups, ensuring an exceptional and seamless guest experience.
Manages client relationships, event logistics, budgeting, and ensuring that the hotel's catering services meet the highest standards for quality, presentation, and service.
Act as the primary point of contact for clients after they booked the room blocks and events, ensuring all client needs are understood and met.
Work closely with wedding planners, event coordinators, and the hotel’s management team to ensure smooth execution of the event.
Prepare detailed event timelines, ensuring that all departments (catering, banquet, kitchen, operations) are aligned.
Oversee the setup, decoration, and arrangement of the corporate event venue, ensuring it meets the clients’ expectations.
Manage relationships with external vendors (photographers, entertainment, etc.) to ensure seamless coordination.
Collect advance deposits and all payments prior to the group’s arrival.
Prepare all BEO's and update upon changes for the kitchen and banquet manager.
Ensure the distribution of the BEOs to all the departments involved.
Follow-up to finalize the guaranteed number of attendees for all functions (72 business hours prior to the function).
Effectively manage accounts to achieve business goals.
Work closely with the Director of Catering to effectively communicate new trends and develop strategies to increase revenue.
Develop event budgets, ensuring all catering services are provided within the agreed-upon financial parameters.
Create and implement a strategic prospecting plan and action plan for review and approval by the Director of Catering.
Conduct onsite inspections for potential clients.
Resolve any issues or complaints swiftly and professionally, ensuring client satisfaction and the reputation of the hotel.
Provides clear and concise communications to everyone having ownership in the success of the event.
Responds quickly to guest requests and follows up to ensure guest satisfaction.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications.
Develop and maintain positive working relationships with others, support the team to reach common goals.
Ensure personal appearances are clean and professional, maintain confidentiality of proprietary information.