Events & Community Manager

Mindspace•Miami, FL

4d•Onsite

About The Position

Reporting directly to the Senior Community Manager, this full-time position is based in Miami. As Events & Community Manager, you will play a central role in driving revenue through events while delivering the hospitality-driven, high-touch experience Mindspace is known for. Your primary focus is on events sales and execution. You will own the full events lifecycle—prospecting and managing leads, converting inquiries into booked events, and ensuring flawless execution from proposal through follow-up. Working closely with Operations, Community, and Marketing, you will maximize event revenue, optimize space utilization, and position Mindspace Miami as a go-to destination for premium events. In parallel, you will support the broader member experience by fostering a strong sense of community within the space. Acting as a key point of contact, you will build trusted relationships with members and clients, anticipate needs, and ensure expectations are consistently met. Through curated programming, local partnerships, and engaging activations, you will bring the energy and character of Miami into the space—enhancing both the member experience and the commercial success of our venues. Naturally service-oriented and commercially minded, you thrive at the intersection of sales, hospitality, and relationship-building. You are proactive, detail-oriented, and confident managing multiple stakeholders, balancing revenue goals with a warm, people-first approach. As Events & Community Manager, you are the heartbeat of our calendar—driving growth through events while creating experiences that make members and clients feel supported, valued, and at home.

Requirements

BA degree in a related field - a must
Experience in a sales role within the Events or Hospitality industries (Very Helpful)
Demonstrated customer service and sales experience
Strong verbal and written communication skills
Practical, creative fast-thinker, fast on your feet and highly aware that others rely on you kind of person
Multi-tasking should be a walk in the park for you
Able to translate trends into actionable ways that anticipate customer and market needs
Be familiar with the startup ecosystem and stay up-to-date on daily happenings in your city

Nice To Haves

Experience in marketing, writing, or managing social media – an advantage
Experience working at various event spaces and/or event agencies in Miami - a Plus
Proficiency in Salesforce- a Plus
Strong existing contact list of vendors, influencers and partners - a plus

Responsibilities

Acting as the primary point of contact for members, ensuring a seamless and high-quality experience at all times
Managing member accounts and ongoing relationships, with a strong focus on satisfaction, retention, and long-term loyalty
Driving customer success initiatives through proactive engagement, personalized service, and efficient issue resolution
Actively managing and improving key performance indicators, including member retention, Net Promoter Score (NPS), and ancillary revenue
Proactively identify risks to member satisfaction or retention early and addressing them with thoughtful, solution-oriented approaches
Own the full events (HOST) sales lifecycle, acting as the primary point of contact for event leads and clients—from inquiry and proposal through negotiation, contracting, execution, and post-event follow-up.
Drive new HOST revenue by proactively identifying and pursuing event opportunities, corporate accounts, planners, and strategic local partnerships that enhance revenue and reflect the character of Miami.
Collaborate closely with Sales to capture upsell opportunities, extensions, and ancillary revenue tied to events and member needs.
Partner with Operations and Maintenance teams to ensure smooth daily operations and consistently high service standards for all events and members
Foster a strong, engaged community through curated touchpoints, activations, and programming that elevate the member experience.
Continuously refine processes and service standards based on feedback, performance insights, and evolving business needs.