Event + Venue Operations Manager

Non Plus Ultra•San Francisco, CA

2d•$80,000 - $85,000

About The Position

We are looking for a Event + Venue Operations Manager to help us as we activate and transform some of San Francisco’s most amazing buildings into a premier event space portfolio. Who We Are We are Non Plus Ultra - we activate historic, one-of-a-kind properties, and unique civic-owned spaces by partnering with global brands, artists, and community leaders to create unparalleled experiences. Iconic, timeless, unique. We work with our partners to create incredible performances, elevated experiences, large-scale conferences, community activations, and mind-blowing events. Who You Are You’re a self-starter with a commitment to customer success. You are also a creative thinker, fantastic communicator, great listener, team player, and a tireless client advocate. You set high goals (because those are the most fun to crush). You speak our language (which, importantly, does not have a word for ‘No’ but does have a seemingly infinite number of ways to say ‘Yes’). You have no time to waste complaining about what is broken because you’re busy fixing it.

Requirements

Must be: obsessively focused on client satisfaction…. perhaps subject to chronic bouts of need-to-be-liked syndrome
a self-starter that thrives in fast-paced, entrepreneurial environment
metrics-driven
have strong problem-solving skills
detailed-oriented and organized to track and execute all opportunities well
capable of designing/implementing processes (sometimes from scratch) to improve execution
resourceful
detailed-oriented and organized to track and execute all opportunities well
able to deal with ambiguity to improve as we grow
Strong team player to make our company even better
Strong verbal and written communicator who is customer-oriented and driven to close
Must be able to walk up and downstairs, be able to lift 50lbs
Must be able to use computer, phone, sit/stand for a long period of time
Must be respectful, kind, and decent

Nice To Haves

Prior experience with event production or operations is preferred

Responsibilities

Assist Event Managers in pre-planning operational aspects of the event according to the terms outlined in the client contract and production schedule.
Hire, manage, and train event staff according to contract needs including bartenders, barbacks, bussers, runners, cleaning, coat check, heavy machinery, security, on-site managers, and miscellaneous labor.
Ensure the proper setup and strike down of bars pre and post-event
Support Beverage Operations Manager with inventory (ordering and receiving) as needed
Manage operational event flow on the day of the event.
Act as on-site contact for all client needs/requests.
Manage cleaning vendor pre- and post-event
Maintain inventory of cleaning supplies for effective cleaning
Order supplies as required
Work with Event Manager to track event staff and vendor invoices
Document all event expenses
Cash handling if necessary
Update Event Manager and Controller on upcoming expenses
Work with Sales managers on costs for Bar Proposals (Bars, Cleaning, Coat Check, Labor) for clients
Assist with walk-throughs, emails, and phone conferences to gather requirements