C3 Presents - Event Systems Associate Manager

Live Nation Entertainment

19d

About The Position

The Event Systems Associate Manager provides day-to-day support to end users of C3’s proprietary enterprise applications, C3PO and Advancing Management Platform (AMP). The position provides critical, on-demand support to C3 Presents and all Live Nation business units that utilize these event systems. The position also serves as a contributor to the C3PO and AMP support resources, training documentation, and ongoing system improvements.

Requirements

• 2+ years of experience in a customer service or helpdesk environment
• Familiarity with event management systems and CRM software
• Foundational understanding of computer systems, networks, operating systems, an IT security best practices
• Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment
• Proficiency creating clear and effective technical documentation
• Excellent written and verbal communications skills
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Exceptional attention to detail and strong organizational skills
• Strong critical thinking and problem-solving abilities
• Strong interpersonal skills and the ability to collaborate effectively across diverse teams
• Demonstrated integrity, professionalism, and sound judgement
• Enthusiastic, proactive, and committed to excellence with a positive attitude
• Passion for checklists, details, and live music

Responsibilities

• Provide technical support to end users of C3PO and AMP utilizing the ZenDesk service platform and standard communication channels (email, Slack, etc.)
• Maintain and enhance the C3PO and AMP knowledge bases
• Produce new content for inclusion into the applicable event system’s knowledge base
• Schedule and lead training sessions for C3PO and AMP users
• Serve as Application Administrator for C3PO and AMP
• Contribute to product development roadmaps for all event systems
• Perform additional duties and projects as assigned

Benefits

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees