Event Manager

The Jefferson Hotel•Richmond, VA

4d•Onsite

About The Position

The Jefferson Hotel is seeking a detail-oriented and service-driven Events Manager to support both Events and Group Sales programs. This role is responsible for managing events from initial inquiry through execution while also driving revenue through proactive sales efforts, client relationship building, and closing business in a competitive market. The ideal candidate understands how to position the hotel as a differentiated choice and is motivated to convert opportunities into confirmed business. This is a salaried, exempt position. The schedule may occasionally require work beyond 40 hours per week, including evenings and weekends, to support business or event needs.

Requirements

Flexible schedule required, including evenings, weekends, and holidays based on business needs. This position will require more than 40 hours per week to meet business demands
Minimum of 2 years of hotel experience required; event planning, sales, or Food & Beverage experience strongly preferred
Strong written and verbal communication skills with the ability to interact professionally with clients and team members
Highly detail-oriented with the ability to manage multiple events and deadlines simultaneously
Proficiency in Microsoft Office; experience with Delphi, Infor, or Social Tables preferred
Experience in event planning, hospitality, or related field required
Strong problem-solving and time management skills
Ability to work under pressure while maintaining a high level of service
Ability to lift, push, or pull up to 20 pounds with both hands as needed
Ability to stand and walk for several hours
Sales-minded with the ability to confidently close business
Organized and detail-oriented with strong follow-through
Professional and composed in a fast-paced environment
Guest-focused with a passion for creating memorable experiences
Collaborative and effective at working across departments
Proactive, driven, and results-oriented

Nice To Haves

Associate’s degree or higher preferred
Experience with Delphi, Infor, or Social Tables preferred

Responsibilities

Manage event inquiries, proposals, bookings, and contracts for Events and Group Sales business
Actively drive revenue by identifying opportunities, upselling services, and closing business
Plan and execute events from initial contact through post-event follow-up
Create and distribute Banquet Event Orders (BEOs) and event resumes with a high level of accuracy
Coordinate group room blocks, including inventory, cut-off dates, and billing arrangements
Partner with Sales and Revenue teams to maximize space utilization and overall profitability
Serve as the primary contact for clients, ensuring a seamless experience from booking through execution
Meet and greet clients and groups on-site to oversee event details and ensure satisfaction
Review billing and follow proper accounting procedures prior to finalizing invoices
Maintain organized and detailed records for all bookings and events
Build and maintain client relationships to encourage repeat and referral business