Event Staff |Part-time| Chesapeake Employers Insurance Arena (UMBC)

Oak View Group•Baltimore, MD

8d•$15•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Position Summary As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere This role will pay an hourly wage of $15.00 Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline About the Venue Chesapeake Employers Insurance Arena is located on the campus of the University of Maryland, Baltimore County. The 5,000-seat arena is the home to the UMBC Retriever Men’s and Women’s basketball teams and Women’s volleyball. The multi-purpose venue is managed by OVG and hosts a variety of events including concerts, commencements, family shows, community events, consumer shows, featured speakers, and banquets.

Requirements

Experience in a hospitality or entertainment environment is preferred
You must love working with and helping people.
Ability to stand for long periods of time.
You must be able to maintain a POSITIVE attitude while handling difficult situations.
Flexible schedule: Availability to work most home basketball games.
Weekend availability is needed.

Responsibilities

Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
When gates open, welcome our fans with a great smile and helpful attitude
Scan event tickets ensuring that the proper ticket is being used to gain entry
Assist fans in locating their ticketed seats
Being alert and proactive to potential hazards and reporting incidents when they occur
Monitor your assigned area for issues and opportunities to make lasting memories for our fans
Respond to all guest concerns/complaints promptly and in a professional manner
Assist guests in ADA accessible seating sections
Enforce all building policies and procedures to ensure a safe environment for all guests
Manage the foot traffic flow of large crowds
Check identification of guests to verify age requirements for purchase of alcohol.
Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.