Event Staff | Part-Time | IUP

Oak View Group•Indiana, PA

3d•$10 - $12•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Event Staff is the primary contact with the guests at the facility. Required to have knowledge of the building and its services also to provide a safe and enjoyable environment for the building patrons. This role pays an hourly rate of $10.00-$12.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue Located on Indiana University of Pennsylvania's campus, the Kovalchick Convention and Athletic Complex is a state-of-the-art venue offering a variety of meeting, banquet, consumer show and entertainment options. While owned by Indiana University of Pennsylvania (IUP), IUP selected Oak View Group to manage the daily operations of the Kovalchick Complex. Oak View Group (OVG) is the global leader in live experience venue development, management, premium hospitality services, and 360-degree solutions for a collection of world-class owned venues and a client roster of arenas, convention centers, music festivals, performing arts centers, and cultural institutions.

Requirements

Experience in prior customer service preferred
Demonstrated strong customer service skills
Must have a friendly disposition and a smile
Must be able to stay calm in stressful, fast-paced situations
Experience dealing effectively with conflict
Ability to work in a variety of environments including but not limited to darkened corridors, around crowds, loud noise, flashing lights, and haze effects
Ability to stand and walk for extended periods of time.

Responsibilities

Event Staff will work one of the following positions: Ticket Taker, Usher, Security, and Parking
Enthusiastically greet and direct guests while performing assigned tasks (i.e. ticket scanning, directing guests to their seats, providing directions)
Provide KCAC guests with accurate event and venue information.
Identify and respond to emergencies according to emergency protocols. Involve event Supervisor or Manager as needed
Proactively approach guests that may have an issue and/or complaint
Creatively resolve issues/complaints and involve event Supervisor or Manager as needed
Other duties as assigned by management
Must be able to work outside in any weather conditions (Parking & Security)
Work flexible hours including evenings, weekends and holidays