Event Staff / Tour Guides

Jefferson County • Golden, CO

1d • $16 - $20

About The Position

Jefferson County Parks & Open Space is hiring multiple part-time positions for Event Staff/Tour Guides at the Boettcher Mansion and Lookout Mountain Nature Center. You will work at a historic wedding venue and the Nature Center providing tours, assisting with events, and delivering outstanding customer service. The ideal candidate enjoys working in a dynamic environment, interacting with people, and ensuring exceptional experiences for guests. Both buildings are located inside the beautiful Lookout Mountain Nature Preserve in Golden, CO. The Boettcher Mansion is a 109-year-old estate that hosts weddings, meetings, executive retreats, celebration of life services, and more. The Lookout Mountain Nature Center was built 1997, and offers educational programs and event spaces, as well as interactive exhibits of the flora, fauna, and wildlife in our foothill’s ecosystem. This exciting position works to ensure the success of each event, working closely with the public in this historic and elegantly rustic setting. The ideal candidate is professional, genuine and friendly, and provides excellent customer service in every capacity using good, independent judgment and discretion as required. SCHEDULE: This is a temporary non-exempt hourly position that operates primarily on evenings and weekends, typically Thursday – Monday. Due to the nature of this position, the weekly schedule and hours mirror scheduled events taking place at the Boettcher Mansion and Lookout Mountain Nature Center. Must be flexible and available to work evenings, weekends and holidays, as early as 7 am. and as late as 12 a.m. This is non-negotiable.

Requirements

• HS Diploma or GED and 1 year of experience in a customer-facing role. OR any combination of education and experience.
• Experience with office equipment such as copy/fax machines, multi-line phone system, computer with MS Word and Outlook as well as other computer software programs.
• Willingness to work independently while no events are being hosted.
• Must be flexible and available to work evenings, weekends and holidays, as early as 7 am and as late as 12 a.m. Depending on the schedule, this employee could be the only employee on side at times. This is non-negotiable.
• Ability to stand for extended periods, and to lift up to 25lbs on occasion

Nice To Haves

• Strong problem solving and decision-making skills.
• Ability to work independently and as part of a team.
• Reliable, punctual, and professional demeanor.
• Ability to manage through conflict, complexity and to problem-solve issues to resolution.
• Ability to take direction, adapt to change, and establish relationships.
• Willingness and desire to help others.
• Prior experience in customer service, guest relations, hospitality, or related field.
• Ability to multi-task and work well under pressure

Responsibilities

• Conduct engaging and informative tours for prospective clients
• Assist with monitoring weddings and events to ensure smooth operations and compliance with policies
• Assist customers in person and by phone/email. Provide information based on knowledge of programs, activities, and policies. Determine urgency, priority, and action necessary to serve customers. Route messages and referrals to other personnel as needed.
• Staff the front desk, greet visitors, and provide accurate information about programs, exhibits, and events.
• Provide onsite support and coverage for full-time staff as needed
• Maintain venue cleanliness and readiness for events.
• Perform opening and closing procedures to prepare for customers and ensure work area is secured and organized at close of business.
• Other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED