Event Services Representative

AccorHotel • Boston, MA

7d

About The Position

JOB SUMMARY: Reporting to the Director of Event Services, the Representative is responsible for coordinating and assisting in the daily operations of the Sales, Events and Event Servicing team and provides direct administrative support and assistance to Sales and Events Director. Assist with answering telephones within 3 rings for the Sales and Marketing Office and directing calls appropriately. Assist with answering telephones in the Event Services Office and directing calls appropriately. Accurate message taking and relaying information is imperative as well as offering assistance to client when Manager is not available. Assist Event Services team with direct administrative support to include checking rooming lists with accuracy, complete all breakfast notifications, parking vouchers and envelopes for pre-key groups. Including merging letters of agreement, expense reports, distribution of all event orders and resumes among other administrative needs. Maintaining an accurate client and menu/EO data base in OSEM and adhere to all Fairmont Hotels and Resort Opera system standards. Approach all encounters with guests and employees in a friendly, service-oriented manner. Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations. When necessary, Assist Sales and Events team by monitoring all lead sources and distribute leads to appropriate Sales and/or Events Manager based on deployment.

Requirements

• Energetic, self motivated and flexible to change
• Excellent verbal and written communication skills
• Must be professional, enthusiastic, a strong team player and possess excellent organizational skills
• Proven ability to meet deadlines in a fast paced work environment
• Ability to multi task to accomplish job responsibilities
• Competency learning and using various technology, sales systems and digital platforms

Nice To Haves

• College degree or diploma in Hotel/Restaurant Management an asset.
• Must possess an advanced degree of knowledge in Excel and Word.
• Knowledge of Opera (OSEM) an asset

Responsibilities

• Coordinating and assisting in the daily operations of the Sales, Events and Event Servicing team
• Provides direct administrative support and assistance to Sales and Events Director
• Assist with answering telephones within 3 rings for the Sales and Marketing Office and directing calls appropriately.
• Assist with answering telephones in the Event Services Office and directing calls appropriately.
• Accurate message taking and relaying information
• Assist Event Services team with direct administrative support to include checking rooming lists with accuracy, complete all breakfast notifications, parking vouchers and envelopes for pre-key groups.
• Including merging letters of agreement, expense reports, distribution of all event orders and resumes among other administrative needs.
• Maintaining an accurate client and menu/EO data base in OSEM and adhere to all Fairmont Hotels and Resort Opera system standards.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Assist Sales and Events team by monitoring all lead sources and distribute leads to appropriate Sales and/or Events Manager based on deployment.

Benefits

• Employee Benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees