Event Services Manager

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

About The Position

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards. Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality. So, dust off your boots, grab your hat and join us at Hotel Drover WHO WE’RE SEEKING: We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community. We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We seek an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest every day. We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Event Services Manager for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you! ROLE SUMMARY: The Event Services Manager is responsible for coordinating and executing all aspects of assigned social events and day meetings. Responsibilities include, but are not limited to, managing food and beverage requirements, meeting space utilization, audiovisual needs, guest room requirements (when applicable), rooming lists, group transportation, arrival and departure logistics, connectivity needs, storage and delivery coordination, entertainment arrangements, and overall event execution. This role ensures every detail is delivered to brand standards while creating an exceptional client and guest experience.

Requirements

Strong communication skills and the ability to interact professionally with guests and team members.
Passion for hospitality and delivering exceptional client service.
Strong organizational skills with the ability to manage multiple tasks at once.
Detail-oriented with the ability to ensure accuracy in all event documentation and execution.
Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

Previous hotel, catering, or event venue experience.
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Experience with event software (Social Table or similar.
Strong written and verbal communication skills.

Responsibilities

Manage, plan, and execute assigned social events and day meetings, including light negotiation, event detailing, and conflict resolution as needed.
Provide exceptional customer service and maintain a positive, solutions-focused atmosphere for all clients and guests.
Drive incremental revenue through strategic upselling of food and beverage offerings, event enhancements, and services beyond contracted minimums.
Prepare Banquet Event Orders (BEOs), event resumes, floorplans.
Convey final details to Lead Event Specialist for proper final payments, vendor COI, load in and load out.
Communicate all event specifications, historical data, and key details to internal departments to ensure seamless execution.
Ensure accurate and timely event actualization within 72 hours of program completion.
Provide on-site event oversight for assigned social events and day meetings and support team members during peak activity.
Conduct and lead planning meetings, tastings, and pre-event meetings as needed.
Promote the optimal and efficient use of all event and function spaces to support revenue goals and drive guest experience.
Maximize revenue opportunities by promoting upgrades, enhancements, and available hotel services relevant to social events and day meetings.
Prepare external communications such as addendums, updates, and client-facing event documents.
All other duties as assigned.