Event Services Manager - The Henry Hotel, Dearborn, MI

Hotel Equities•Dearborn, MI

5h•$50,000 - $55,000•Onsite

About The Position

As the Event Services Manager, you will oversee the planning and execution of group blocks, catering events, and on-property guest experiences. This role serves as a primary liaison for group and event clients, ensuring seamless communication, accurate administration, exceptional guest experiences, and revenue optimization. This position partners closely with Rooms, Food & Beverage, Operations, and culinary teams to deliver flawless, bespoke events that reflect the hotel’s brand standards and service culture. This role is ideal for a polished professional with a strong background in hospitality, and a proven ability to manage groups and high-touch events with precision and grace.

Requirements

Proven success in hotel or luxury hospitality event planning or operations
Exceptional organizational, communication, and interpersonal skills
Ability to manage multiple high-level events simultaneously with strong attention to detail
Strong sales acumen with a passion for creating unforgettable guest experiences
Guest-focused mindset with a commitment to “above and beyond” service
Proficiency in event management systems and Microsoft Office (OPERA, Tripleseat, or similar systems preferred)
Flexibility to work evenings, weekends, and holidays as business needs require

Nice To Haves

Minimum of 2 years of experience in hotel catering, event services, or related hospitality roles
Experience in a Forbes Travel Guide–rated property or comparable luxury environment strongly preferred
Degree or certification in Hospitality Management or a related field is a plus, but not required

Responsibilities

Manage group room blocks from contract turnover through departure, including rooming lists, cut-off dates, billing coordination, and departmental communication
Prepare, lead, and distribute group resumes and event meetings to ensure operational alignment and flawless execution
Serve as the primary on-property contact for group and event clients, greeting and supporting clients throughout their stay or event
Conduct post-event follow-up, gather client feedback, and assist with invoicing and billing reconciliation
Maintain accurate and organized client files, communication logs, and follow-up systems
Plan and execute wedding catering events from initial planning through on-site execution
Create, manage, and distribute Banquet Event Orders (BEOs), timelines, and event documentation with exceptional attention to detail
Guide clients on menus, beverage selections, wine pairings, décor, entertainment, AV needs, floor plans, and overall event logistics
Lead site visits and pre-event planning meetings with professionalism and enthusiasm
Partner with Culinary, Banquets, and Operations teams to ensure events meet contracted minimums, deadlines, and brand expectations
Identify opportunities to upsell catering events and ancillary experiences to maximize revenue, particularly for rooms-only groups
Drive revenue performance by ensuring contractual minimums is met or exceeded
Support the development and execution of on-property guest experiences, activations, and live entertainment aligned with brand standards and budgets
Curate bespoke, memorable event experiences that exceed guest expectations and strengthen client relationships
Represent the hotel with integrity, professionalism, and a service-first mindset at all times