Event Services Manager

TEAM SAN JOSE•San Jose, CA

About The Position

This individual will assist the Event Services Department with event needs and serve as a direct contact for clients. Events include trade shows, conferences, expos, conventions, corporate meetings, fundraisers, consumer shows, performing arts, art shows and exhibits.

Requirements

Minimum 3-5 years of experience in front of the house operations in a stadium, arena, concert venues, or public assembly facility setting preferred.
Excellent customer service skills.
Knowledge of current crowd management and security practices desired.
Candidate must have ability to demonstrate excellent diplomacy and work collaboratively with artists, agents, other departments and constituents.
Ability to lead and direct others effectively
Superior communication and follow-up skills, and be a dedicated team player.
The ideal candidate must have the ability to work nights and weekends.
Knowledge of computer software including Windows, Outlook, Excel, PowerPoint
Knowledge of event management software such as EBMS or Delphi system.
Ability to use computer software such as AutoCAD.
Routinely work weekends, holidays and frequent evenings.

Responsibilities

Responsible for the daily operations of the conference floor, including providing support and guidance to fellow staff to ensure a successful and effective operation ending in a positive client experience.
Meets with event planners to review event details, food orders, event agenda, decoration details, rentals, staffing and anything else that might be needed to be done to ensure a successful meeting or event.
Assess preparedness for events through routine inspections and addresses issues as they arise.
Advise clients of and enforce the following: facility capacities, required permits, company policies and procedures, and the fire code.
Address and resolve visitors’ concerns and complaints and troubleshoot issues on the floor.
Ensures the quality levels of food & beverage items and maintains quality standards in production, services, facilities and client satisfaction.
Clearly and concisely communicate event requirements to intended departments.
Provides overall support to the Event Services Department
Facilitate visitor flow and implement crowd control throughout the building, both during regular hours and for special events & programs.
Help control/direct visitors during emergencies or evacuations.
Create and coordinate signage.
Handle special projects and performs other duties as assigned.