Event Services Manager

Highgate Hotels • Asheville, NC

9d

About The Position

The Events Services Manager is responsible for servicing events, including room blocks, social events, weddings, and corporate gatherings. This role is essential in ensuring seamless event execution and maintaining the highest service standards. Operating in a fast-paced luxury environment, the Events Manager acts as the primary liaison between clients and operational departments, ensuring flawless execution and an exceptional guest experience.

Requirements

• Minimum of 2 years of progressive experience in event management within a hotel setting.
• Strong proficiency in Windows, Microsoft Office Suite, and sales software (Salesforce/Delphi and SocialTables).
• Knowledge of food and beverage service, health department regulations, and liquor laws.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask and perform effectively in a fast-paced, high-pressure environment.
• A proactive and detail-oriented approach to event planning and execution.
• Availability to work flexible hours, including evenings, weekends, and holidays, based on event schedules.

Nice To Haves

• Previous experience in a luxury hotel environment preferred.
• Bachelor's degree in Hotel Management, Event Management, or a related field is a plus.
• Certified Meeting Professional (CMP) certification is a plus.

Responsibilities

• Serve as the primary point of contact for event clients from the point of contract signing through event completion.
• Ensure all details for room blocks, social events, weddings, and corporate events are executed to the highest standards.
• Maintain open communication with clients, addressing inquiries and last-minute changes promptly.
• Collaborate with hotel departments including guest services, reservations, housekeeping, audio-visual, catering, accounting, and engineering to ensure smooth event execution.
• Manage the function book and adjust space allocation to maximize revenue potential.
• Work closely with the Food & Beverage team to develop and propose upscale menus tailored to client needs.
• Review and revise rooming lists, VIP lists, and event orders as necessary.
• Oversee event setups, ensuring all details align with client expectations and hotel standards.
• Provide on-site event support, ensuring seamless coordination between departments.
• Follow up with clients post-event to solicit feedback and generate repeat business opportunities.
• Maintain detailed records within the hotel's sales system, Salesforce/Delphi.
• Participate in hotel training programs and contribute to departmental meetings.
• Uphold the hotel's reputation as a premier luxury destination by maintaining impeccable service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees