Event Services Manager

Enchantment Group Management Company LLC•Irvington, VA

23d

About The Position

The Event Services Manager is responsible for overseeing the planning, and execution of all events sold by the sales team, including corporate meetings, weddings, and social gatherings. You will ensure each function is executed with precision and excellence. The ideal candidate will build strong client relationships, deliver seamless event coordination, and drive revenue growth for the resort. This highly collaborative position bridges sales strategy and hands-on event management, requiring exceptional attention to detail, creativity, and strong time management and organizational skills.

Requirements

Bachelor’s degree from four-year college or university or equivalent related work-related experience
Minimum 3 years’ experience in catering and event services, or special event planning in a high-end venue and/or full service hotel or resort
Must have a proven track record for anticipating and following through on responsibilities as assigned
Ability to problem solve and anticipate customer needs to ensure all expectations are exceeded
Strong organizational skills, excellent written and verbal communication skills, and the ability to perform and prioritize multiple tasks with ease and accuracy
Proficiency in Windows based office software, as well as familiarity with PMS/POS programs such as Delphi/Salesforce, Maestro, Alice, Silverware
Valid drivers license
The ability to be self-driven and be able to work independently as needed, taking initiative for job responsibilities and related tasks

Responsibilities

Prepare accurate cost estimates and BEOs based on contracted revenues and final details
Develop program menus and agendas, ensure BEOs are issued in a timely manner, and complete all pertinent correspondence with in-house colleagues and outside vendors to finalize programs
Upsell events through the servicing process, securing via addendum when applicable, to maximize revenue and profitability of the resort
Conduct pre- and post-event meetings with clients (as requested) to ensure satisfaction and identify opportunities for continuous improvement
Meet and greet clients, introduce to applicable resort contacts, regularly checking in on events to ensure service excellence and sees program through to completion of function(s). Including the inspection of events to ensure quality and service excellence, ensuring billing accuracy and all other post program needs
Conduct site inspections with qualified clients and industry professionals
Uphold budgetary and revenue goals by managing contracts, maximizing food and beverage opportunities, and ensuring billing accuracy
Being up to date with client's deposit schedule and forecasting client total estimated amount due prior to arrival date
Monitor group room blocks, pick up, and attrition to ensure accurate booking information
Involvement in industry organizations representing opportunities for business and market intelligence
Provide consistent reporting as requested from the Director of Events and Planning including month end recaps, and others as assigned
Serve as the primary liaison between clients and hotel departments to ensure flawless execution and clear communication, along with correcting deficiencies as needed
Maintain close operation with the group rooms/sales coordinator, conference service professionals and guest/VIP services in arranging accommodation, services, and special offerings to clients, ensuring all contractual obligations are met
Work alongside all departments to ensure accurate coordination of group activities, dining reservations, spa appointments, etc. that evolve in the planning process
Maintain a knowledge of comp set destinations, allowing the resort to stay competitive
Involvement in industry organizations representing opportunities for business and market intelligence
Participate in applicable department meetings
Maintain flexible schedule including weekends, evenings, early morning hours, holidays, and modifying hours as needed to ensure best efforts
Regular and Reliable Attendance is an essential function of this role.
Work with accounting department to provide proper documentation to prepare deposit and payment updates
Exemplifies the Tides Inn Mission and Values.
Other duties as assigned