Event Services Manager - Performance Hall

The Charleston Gaillard Center•Charleston, SC

16d•Onsite

About The Position

The Event Services Manager (ESM) is responsible for detailing and coordinating 70+ shows, performances and special events held in the Performance Hall and Exhibition each year at the Gaillard Center. They report to the Director Event Services, and work closely with the Technical Director, Facility Manager, and other pertinent venue staff to ensure all details of each booked event are organized carefully in advance and successfully managed on the day of the event. Primary events include the GMC Presents series, GMC Literary Series, and other performance hall rentals.

Requirements

A college degree is not required; however, all candidates should have a combination of education and experience totaling 6 years or more.
Experience working in the performing arts with special consideration to those who have previously worked in a Performing Arts Venue.
A strong understanding of the processes involved with planning and executing special events in a multi-functional environment.
Familiarity with Food and Beverage services for performance halls or similar environments, with special consideration given to those who have experience booking back of house hospitality.
Experience managing large groups of people, including a mix of guests, clients, full-time and part-time staff, and volunteers.
Strong attention to detail, a customer-service first philosophy, a willingness and ability to find solutions to challenges, and a teamwork approach in the work environment.
Ability to communicate with people confidently at all levels not limited to users, vendors, and colleagues while remaining composed in difficult situations.
Welcoming and supportive of a diverse group of users regardless of race, sex, color, creed, religion, nationality, or sexual orientation.
Proficient knowledge of computer and software skills including, but not limited to Windows, Mac OS X, Microsoft Office Suite, Adobe PDF, and Google Workspace and the ability to format documents quickly and accurately in MS Office programs and Workspace.
Experience working in a performance hall, exhibition hall, concert center, or similar environment.
The ability to successfully, calmly and clearly manage large groups of people, such as volunteers and part-time staff with limited experience.
A strong understanding of the processes involved with planning and executing stage and special events in a multi-functional environment.
The ability to successfully, calmly and clearly manage large groups of people, such as volunteers and part-time staff with limited experience.
A familiarity with audio/visual equipment and technical services.
A willingness to be flexible in an ever-changing environment and act as a true team player.
Ability to quickly learn new systems, tools and processes.
Highly organized with attention to detail.
Drive for results and commitment to timeliness.
Knowledge and ability to proofread accurately for both spelling and grammar.
Must submit to a criminal background check.
Applicant must be eligible to work in the U.S.
Ability to move, transport and/or position up to 35 lbs of various equipment and materials.
Using tools of the trade and accessing remote locations of the building.
Activities may require sustained periods of standing, movement, traversing, and positioning to meet facility and event demands.
Work may include prolonged periods of sitting, typing, or looking at a computer screen.

Nice To Haves

Proficient knowledge of Momentus (Formerly VenueOps), Social Tables, and/or other venue management and room design software.

Responsibilities

Event Services Manager to schedule tour advance calls, fulfill front of house, security, parking, and catering needs of each event as needed. This role also interfaces with tour personnel and clients on arrival to ensure all needs are met.
Responsible for conducting tours and scheduling meetings as necessary to ensure success, and working closely with clients to help plan, execute, the details of their event.
Work in conjunction with the event services team in planning and executing full facility events.
Coordinates technical needs, furniture needs, generating event flow and timelines, setup and labor needs and management, working to schedule resources from internal and external sources, and working with catering staff as it pertains to the Performance Hall.
Oversee coordination, management, and training of the volunteer usher corps, front of house staff, full time event supervisors, and house/venue managers
Maintain active involvement in all events from Load-in, to setup through Load-out, acting as an on the ground supervisor when necessary.
Assist Director of Event Services in the creation and implementation of production budget including labor, supplies, and vendor costs.