Event Services and Production Supervisor

George Mason University•Arlington, VA

47d•Hybrid

About The Position

Ready to be part of George Mason's new campus, where you'll interact with high-profile clientele in an innovative ecosystem? You'll have the chance to interact with the external community, students, staff, and more in this dynamic environment. If you're up to the challenge, then we are ready to meet you. We've got the work. Now, we need an additional team member to contribute to our busy environment. We want someone reliable and who takes pride in their work. The director, administration & operations, will trust and rely on you to get the job done.

Requirements

High school diploma or equivalent
Strong knowledge of event production practices and customer service standards, including demonstrated experience in sound, lighting, video, setup, configuration, and troubleshooting
Experience with integrated control systems, streaming, networked AV
Demonstrated experience in AV setup, configuration, and troubleshooting
Strong communication skills with the ability to engage effectively and professionally with clients, staff, and colleagues
Experience working to support live conferences and events
Knowledge of proper configuration of technical equipment for successful operations
Skilled at communicating effectively and professionally with staff, patrons, and colleagues at all times
Ability to think critically and make decisions to support professional and student staff when issues arise
Ability to properly recruit, train, and provide on-site supervision of part-time and student wage staff
Ability to meet competing deadlines and prioritize responsibilities simultaneously
Ability to diagnose, repair, and/or make recommendations for repair/replacement of all Mason Square technical equipment
Must be able to safely and independently move items up to 50 pounds.
Must be able to work a flexible schedule, including evenings and weekends.

Nice To Haves

Associate's degree in a related field
Working knowledge of Crestron, Allen & Heath consoles, Shure microphones, sound consoles, Chauvet LED and moving lights, and Blackmagic Design video systems
Certified Technology Specialist.

Responsibilities

Provides high-quality production services in support of events by overseeing the execution of transportation, setup, operation, and breakdown of portable technical and non-technical equipment as requested
Leads run of show A/V execution, ensuring balanced sound delivery, projection, seamless streaming, and recording
Serves as the primary supervisor and/or technician onsite for high-profile and major events, providing on-site coordination with clients and presenters
Responds with appropriate urgency, flexibility, courtesy, and good judgment to meet customer needs and resolve both technical and non-technical issues
Provides prompt and responsive evaluation of issues that may arise, evaluates the potential impact to service execution, and communicates a strategy for resolution of the issue in an effective and timely manner
Works with Event Managers to advise clients on A/V capabilities and options to support events.
Ensures functionality, maintenance, and preventative care of production resources, both technical and non-technical, through the implementation and oversight of preventative maintenance efforts independently and in conjunction with ITS
Working with the Event and Production Manager, create an ongoing master plan for equipment (technical and non-technical) upgrades and replacement schedules
Oversees the organization and oversight of production inventory and resources; coordinating inventory needs with the Event and Senior Event and Production Managers
Maintains a database of equipment that tracks the history of usage and repairs/maintenance
Ensures efficient usage of storage space and resources that emphasize organization, safety, and resourcefulness
Serves as the primary point of onsite contact with outside contractors/vendors to troubleshoot equipment issues or to perform services and repairs when necessary
Oversees the implementation of a barcoding/tracking system that records the movement and storage of all equipment to ensure accurate delivery of services and proper stewardship of resources.
Manages on-site support staff, providing direction and guidance, during events
Assists with the development and facilitation of training on proper transportation, storage, setup, and operation of equipment and effective implementation of event support and customer service
Provides input on the development of clear and concise operation guides and resources to aid in the training of Production support staff for supplemental and ongoing reference
Assists with support staff scheduling to ensure adequate support for both equipment and staffing for concurrent events held at Mason Square
Supports team members through mentorship, coaching, and constructive feedback
Reviews and approves time sheets for student wage support staff.
Serves as liaison with the central University Event Production team
Attends trainings as appropriate; Utilizes University approved calendaring system
Attends and contributes to regular events and team meetings
Attends campus meetings and serves on university committees as a representative of Mason Square
Serves as a liaison with the central University Events Production team
Identifies and communicates supply needs to departmental purchaser
Works closely with events production teams across the university to evaluate best practices.

Benefits

Lots of leave, including paid annual leave, paid holidays, paid sick leave, paid two-week winter break (please note - the break employees often receive during the holiday season is not regularly guaranteed and is subject to annual approval)
Free tuition, up to 12 credit hours during the academic year, and professional development
Commuter Choice Transit Benefit
Virginia Retirement System Hybrid Plan
Patriot Perks discounts to restaurants, events, and more!
Health/dental/vision benefits
Tuition dependent benefit (restrictions apply).

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