Event Service Manager

O+O Hospitality Group • Webster Groves, MO

1d

About The Position

The Events Service Manager is a full-time position responsible for executing full-service catered events in accordance with O+O Hospitality’s unparalleled standards. This position will report directly to the Director of Events.

Requirements

• Strong Computer Skills (Microsoft Office, Toast POS and Tripleseat preferred)
• English Language
• Strong understanding of diverse cuisine and beverage.
• At least 2+ years of off-premises or venue-based catering management experience.
• Managerial experience with service staff.
• Wine, Beer and Spirits knowledge.
• Bachelor’s degree or Equivalent Experience
• SMART Certification
• Food Safety & Sanitation Certificate
• Must be able to maneuver to all areas of event venues, including food and beverage areas.
• Requires mobility, prolonged standing, bending, stooping, and reaching.
• Must be able to respond to visual and aural cues.
• Requires hand-eye coordination and manual dexterity.
• Must be able to tolerate varying levels of stress, temperature, illumination, air quality and fatigue.
• Heavy customer contact required.
• Must be able to work nights and weekends.

Responsibilities

• Work in collaboration with Event Management and Culinary team to plan for successful event execution
• Understand and follow specific event instructions including but not limited to: menus, set-up lists, banquet event orders (BEO), contracts, room diagrams
• Attend Banquet Event Order Meetings
• Coordinate with Human Resources Manager to seek and hire team members for event staffing needs
• Schedule and coordinate staffing needs for event execution, including set-up of the venue
• Develop and provide team members with the necessary training, including customer service and serving etiquette
• Coordinate all aspect of the venue set-up, including Audio/Visual and Food and Beverage needs
• Direct pre-shift lineups with event staff and kitchen personnel
• Supervise event service, inclusive of: captains, servers, bartenders, and support staff, by being present and active on floor throughout the shift, overseeing and assisting team members
• Responsible for seeing that all side work is assigned properly and completed
• Review the cleanliness of event spaces and equipment at the close of each event
• Follow all company safety and security policies and procedures including report accidents, injuries, and unsafe work conditions to Management and Human Resources
• Prepare a Captains report after each event to summarize service details, needed inventory items, successes, and areas of improvement to build on for next event
• Serve as closing manager for events, being the last touch of contact for our clients
• Relay any policy changes or operational changes to team members and guide them in adjusting as needed
• Ensure that all applicable safety regulations are communicated and adhered to
• Deliver genuine hospitality in all aspects of work to both clients, co-workers & vendors
• Direct all efforts toward guest satisfaction, the maintenance of company standards and revenue generation
• Must work within and hold other accountable to company’s Core Values
• Must be available on evenings and weekends
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager