Event Server - TAO Restaurant Chicago

Tao Group Hospitality•Chicago, IL

47d

About The Position

The Event Server actively interacts with guests, conducts full and complete food and beverage service, and monitors guests' experience. Interacts with guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Requirements

Previous hospitality experience.
General knowledge of wine and spirits.
Experience in a high-volume restaurant/nightclub/lounge.
Ability to write and verbally communicate
Must be able to move quickly
Must be able to push and lift up to 50 lbs.
Must be able to stand for extended periods of time
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
Exposure to hot kitchen elements or cleaning materials
Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
Office, Casino, Nightclub, Dayclub, Bar, Lounge, and/or Restaurant working environment
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Responsibilities

Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
Anticipate and accommodate the needs of the guests.
Provides professional and exceptional service.
Understands how to properly execute all event formats.
Reviews and understands all aspects of the BEO.
Knowledge of all allergies and dietary restrictions for the event.
Ensures the delivery of all food and beverage to the guests.
Maintain the cleanliness of the events space and the entire venue.
Follow supervisor's instructions, communicate with and support co-workers while being a team player.
Possesses in-depth knowledge of all food and beverage being served, the venue and the company.
Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
Complies with Department of Health and company sanitation standards.
Communicates the needs of the guests to Banquet and Heart-of-House support staff, managers and chefs.
Properly sets-up event stations and performs other opening/closing procedures as directed by management, including:
Stocks stations with prescribed supplies
Performs opening side-work as prescribed
Performs closing side-work as prescribed
Reports all breakage, damage of equipment or furniture immediately to management.
Attends and participates in daily pre-service meetings.
Attends and participates in any training sessions or departmental meetings.
Learn by listening, observing other team members and sharing knowledge while leading by example.
Portrays a positive and professional attitude.
Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.