Event Parking Coordinator

Boise State University•Boise, ID

3d•$23

About The Position

To plan and coordinate utilization and scheduling of campus space; coordinate equipment and facility set-up for meetings, conferences, and special events; provide technical assistance in planning conferences and meetings; coordinate catered food service for events; supervise staff; perform related work. Campus Security Authority: This position is identified as a “Campus Security Authority (CSA)” per the federal law known as the Clery Act. Per this law, the employee is required to report any crimes that he/she becomes aware of to the Clery Compliance Officer. Additionally, CSAs are required to complete annual training prescribed by the Clery Compliance Officer. Department Overview: Boise State University’s Department of Public Safety is responsible for more than ”people safety.” In addition to university Security, our team includes the university's Emergency Management Department, Transportation (Shuttle buses and the Cycle Learning Center) and Parking, and Integrated Security Technology. Department of Public Safety employees are responsible for the safety of everyone on campus through a variety of programs. We believe in supporting our team members in all roles of their life. We offer flexible scheduling, competitive pay rates, meaningful and impactful work, and healthy teams. Public Safety will encourage you to take time doing what is most important to you, whether that is spending time with family, traveling, or increasing your education. We want the best employees. If you are a high performer who's gotten lost at other organizations who just don't seem to get it, come meet us. We are different and always seeking ways to improve. Apply and let us prove it! Level Scope: Regularly works on tasks that are varied and complex. Applies full range and job knowledge; frequently adapts procedures, techniques, tools, materials, and/or equipment to meet specialized needs; may serve as lead; performs broad and/or focused assignments under general supervision; originality and ingenuity are often required to help establish procedures in functional area; relies on experience and judgment to plan and accomplish assigned tasks.

Requirements

Knowledge of principles and processes for providing customer and personal services, including needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.
Careful about detail and thorough in completing work tasks.
Some knowledge of: supervisory practices.
Experience: planning and coordinating facility scheduling, food service, and facility and equipment set-up for a variety of events including meetings and conferences; interpreting and applying policies and procedures and explaining them to others; allocating expenditures, reconciling accounts, and making fund transfers; resolving conflicts.

Nice To Haves

1 year of customer service experience.
1 year of cash handling experience.
1 year of experience in event or parking operations.
1 year of experience as a frontline supervisor.
Work Zone Flagger Certification through the ATSSA or Evergreen Safety Council (ESC). Online Certifications are not considered.

Responsibilities

Confers with customers to schedule events and determine space, equipment, audio/visual, security, and set-up needs; coordinates food and beverage; interprets and explains university policies and charges; approves contracts or agreements; may develop and implement public relations and marketing strategies; recommends revisions to pricing schedules, computerized scheduling system, and policies and procedures; prepares and/or processes billing for services.
Coordinates with other departments; resolves complaints and problems.
Prepares and monitors budget; supervises development; represents the university at meetings; plans space utilization; prepares and supervises the preparation of reports; hires, trains, schedules, and evaluates staff.
Provides leadership and management of the Event Parking students under the supervision and coordination of his/her chain-of-command. Oversees the full employee lifecycle for administrative staff, including hiring, scheduling, assignments, discipline, and termination. This also encompasses leading team building, professional development, and managing incentives and compensation reviews. Systematically evaluates employee performance, provides regular feedback and annual reviews, and monitors all work activities to ensure strict compliance with established policies and procedures. Manages workflow and productivity to meet the needs of the department and the campus community, while also ensuring excellent customer service and recommending necessary changes and improvements to existing operational standards and policies.
Directly manage all aspects of event traffic and parking operations, including staff briefings, equipment distribution and placement, monitoring restricted areas, directing traffic, providing customer service, and working necessary nights, weekends, and holidays.
Handle financial tasks like cash reconciliation and deposits, operate University vehicles for necessary tasks, and conduct after-action debriefs to analyze operations and implement necessary improvements.
Manage all event logistics, including scheduling staff, equipment, parking plans, and providing on-site leadership to the event team.
Handle event finances (cash, billing, pricing) and support staff management by scheduling, approving time, and coordinating the hiring and training of new employees.
Coordinate with other departments for services (e.g., parking, vendors) and create training materials to improve staff customer service and retention.
Manage all event equipment, including maintaining inventory lists, conducting preventative upkeep, and requesting new signs, cones, and variable messaging signs as needed.
Determine equipment plans and deploy traffic gear for events, and recommend traffic plans to management to improve vehicle flow (ingress/egress).
Issue essential departmental equipment (radios, lightsticks, jackets) and distribute uniforms (hats, shirts) to new and existing event staff.
Serve as a key contact by communicating essential event parking details to clients, the public, the Operations Manager, and campus partners (via email, phone, and in-person).
Manage event logistics records by creating, updating, and maintaining documentation (summaries, maps, photos) for future reference, and keeping the event schedule and staffing entries current in the Google Calendar/scheduling software.
May perform other duties as needed.

Benefits

12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
11.96% University contribution to your PERSI retirement fund (Classified employees)
Excellent medical, dental and other health-related insurance coverages
Tuition fee waiver benefits for employees, spouses and their dependents

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