Event Operations Warehouse Manager

Leap Event Technology•Pittsburgh, PA

32d•Onsite

About The Position

The Event Operations Warehouse Manager is responsible for leading all warehouse-based logistics, inventory management, hardware readiness, and global equipment deployments that support Leap's live event operations. This position oversees warehouse staff, daily workflows, hardware staging and return processes, shipping coordination, and the accuracy and integrity of company equipment assets. The ideal candidate is a strong communicator, hands-on leader, and process-driven operator who thrives in fast-paced environments and understands the unique demands of live events and global logistics.

Requirements

5+ years of experience in warehouse operations, logistics, event operations, or a related field
3+ years of people management experience, including coaching, scheduling, and performance management
Hands-on experience with shipping logistics, inventory control, asset tracking, and warehouse workflow management
Excellent communication and collaboration skills with the ability to work cross functionally
Knowledge of shipping, freight movement, packaging standards, and cross-border logistics
Strong organizational, time management, and multitasking skills in fast-paced environments
High attention to detail with strong documentation, accuracy, and quality control standards
Comfortable working with event technology and hardware - mobile devices, scanners, printers, networking equipment, and other event hardware
Ability to build and maintain vendor relationships, support purchasing, and manage budgets
Experience creating and maintaining SOPs, safety procedures, and operational documentation
Demonstrated ability to identify risks, troubleshoot operational challenges, and drive process improvements
Must be able to lift 100lbs, work outdoors, and should expect instances of long hours to occur regularly.
Available to travel approximately 20% of the year.
2+ years work travel experience; high comfort level with traveling
Passport required
Must live in the Pittsburgh area and be able to commute to and from the warehouse

Responsibilities

Lead and oversee warehouse staff, seasonal personnel, and contract labor
Develop, coach, and manage team members
Develop and ensure adherence to warehouse SOPs, safety protocols, and compliance standards
Promote a culture of accountability, continuous improvement, and operational excellence
Own physical inventory accuracy, labeling, asset organization, and lifecycle tracking of event hardware and consumables
Manage inbound and outbound logistics, including procurement, receiving, kitting, staging, packing, shipping, returns, and refurbishment
Maintain warehouse cleanliness, layout optimization, equipment storage standards, and security protocols
Maintain documentation and reporting related to inventory levels, aging, loss, damage, repairs, and replacement recommendations
Manage vendor relationships with hardware suppliers, shipping companies, warehouse landlords, and preferred software vendors
Collaborate closely with the Hardware Systems Specialist to ensure all devices are properly enrolled, monitored, and maintained in approved MDM and remote-management platforms
Collaborate with the Hardware Systems Specialist and IT/InfoSec to ensure all devices, configurations, and usage practices remain compliant with company security, privacy, and data-protection standards
Support execution of device lifecycle processes, including receiving, labeling, imaging, staging, and decommissioning - following established IT and InfoSec procedures
Flag device performance issues, usage gaps, or compliance risks observed in the warehouse or post-event returns and partner with the Hardware Systems Specialist on resolution
Serve as the primary operator of the Inventory Management System for the US and Australia
Maintain strong communication with the APAC team to ensure their hardware and shipping needs are met
Partner with Event Operations, Project Management, Account Management, and Implementation to understand event scope, scale, timelines, and equipment requirements
Occasionally travel to events to support complex deployments, training, or quality validation
Participate in post-event debriefs to improve tooling, readiness, and operational standards
Assist Project Teams with internal acceptance testing and QA validation related to hardware preparation
Collaborate with Product and the Hardware & Systems Support Specialist to identify, evaluate, and procure new hardware solutions
Manage hardware budgets, purchasing needs, and forecasting
Become an expert in the hardware and core software applications used to execute events
Stay abreast of industry best practices to elevate team professionalism and operational excellence
Assist the Director of Event Operations in creating and managing hardware and shipping budgets