Event Operations Manager

Detroit Tigers•Detroit, MI

1d•Onsite

About The Position

The event operations manager is responsible for the implementation and execution of operational aspects of Tigers games and events held at Comerica Park booked by the Detroit Tigers, Ilitch Sports and Entertainment, and 313 Presents. Manages all day-to day venue operations while collaborating with the Detroit Tigers, IS&E, and other event organizers to ensure maximum operational efficiency. This position is responsible for confidential and proprietary information with respect to matters of significance to the business and will operate autonomously.

Requirements

Bachelor’s degree in a technical discipline or applicable certification. Minimum of three (3) years of related work experience, including but not limited to sporting events, major concerts, touring shows, and stage and theatrical labor force. Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
Minimum of one (1) year of supervisory experience that includes hiring, coaching, training and performance management.
Proof of federal, state and municipal regulatory and legal regulations (e.g.: OSHA)
Extensive experience and knowledge of audience control techniques and principles. Demonstrated knowledge of principles of operation of a public assembly facility.
Demonstrated experience projecting and managing budgets, financial statements and monitoring and explaining variances.
Highly effective verbal, written and presentation communication skills with the ability to communicate to a variety of audiences.
Possess the highest integrity and ethical standards and demonstrate a solid work ethic.
Demonstrated ability to establish and maintain strong working relationships with hourly staff.
Effective prioritization skills, meeting time and budgetary commitments while managing multiple, concurrent projects.
Detail oriented – ability to keep accurate and detailed records.
High computer literacy with proficiency in MS Word, Excel, PowerPoint and CAD.

Nice To Haves

Experience working in the sports and entertainment industry.

Responsibilities

Perform responsibilities in accordance with the policies, procedures and applicable laws
Deliver world class service in all aspects of the operation that delight and exceed expectations of our guests, clients and partners
Oversee the facilitation of the needs of clients conducting events Comerica Park.
Represent the venue during the booking and advance planning phase of all events
Lead pre-event planning meetings in order to execute the operational logistics of the venues for events in cooperation with relevant departments including booking, marketing, public relations, concessions, merchandise, parking, event staff, guest relations and operations personnel
Act as primary liaison between departments providing all necessary and appropriate direction, information, etc. to help oversee all aspects of the event
Liaison with municipal departments such as City of Detroit Police, Tactical Ops, Fire Marshal in matters related to event operations, ensuring events are operated within respective codes and ordinances, ensuring the safety of our guests
Participate in periodic venue meetings to communicate venue operations planning and execution
Manage completion of pre-event projections and post event final costs and submit data to leadership, venue management, and appropriate entities (e.g. DTI, IS&E, 313 Presents, etc.) in a timely manner
Research and analyze best practices and make recommendations to management on reducing event costs and maximizing efficiencies
Manage all aspects of event day operations including load in, load out, and production crews. Takes the lead in critical logistical decisions
Act as manager on duty when Director of Event Operations is not present and represent the venue as needed relative to event settlements with promoter / tour
Collaborate with F&B, Box Office, Corporate Partnerships, Security, Parking, Engineering Services, and Housekeeping to deliver best in class event experience
Serve in a leadership function for emergency response teams/emergency preparedness training
Assist in developing the annual Operations budget. Monitor the budget and identify variances
Assist in managing the Master Building Schedule, prioritizing and organizing times for all public and private events in conjunction with Event Booking and all involved departments with maximizing revenue as a primary goal
Performs other duties as assigned