Event Operations Manager

U S National Whitewater Center•Charlotte, NC

31d•Onsite

About The Position

The Event Operations Manager is responsible for the strategic planning, budgeting, and daily operation of all public-facing events. Typical events include, but are not limited to, single and multi-day Festivals, Whitewater Race Series events, Whitewater Film Series events, River Jam concerts, Yoga sessions, Adventure Dining, Winter programming, Outpost programming and all other established programming. The Event Operations Manager is a full-time, on-site, benefits eligible position and reports directly to the Director of Operations.

Requirements

Bachelor’s degree in Management, Business, Hospitality, Outdoor Recreation or equivalent.
Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.
5+ years of experience in management and/or leadership
Experience managing profit and loss statements
Ability to think critically and be proactive
Excellent Microsoft Office skills

Responsibilities

Function as the department head and oversee a department made up of full-time and part-time staff
Evaluate and assess current programming to ensure success and growth of future events.
Utilize key tools and metrics to measure team results and hold the team accountable to established goals and objectives.
Maintain accurate profit and loss statements.
Work closely with all Whitewater departments to forecast needs and plan for day-of logistics.
Maintain a high standard of customer service for participants and have in-depth knowledge of the organization, products, and services.
Develop and implement processes and procedures
Manage an efficient operation, demonstrating fiscal awareness, and ensuring effective execution of tasks and utilization of resources.
Other duties as assigned.