Event Manager

CSI DMC • Orlando, FL

2d

About The Position

The Event Manager is a professional within the Event Management department, responsible for managing assigned programs from contract through execution, working both autonomously and with direction as needed. The ideal candidate brings strong hospitality experience and/or a diverse background in event types, client management, financial and time management, initiative, adaptability, and a solutions-oriented mindset. As a key member of the team, the Event Manager is expected to embody the company’s vision, values, and culture. This includes showing appreciation for leadership guidance, providing mentorship to junior staff, and fostering a respectful and collaborative work environment.

Requirements

• Six or more years of progressive event management experience in a DMC, agency, or hospitality environment.
• Three years of event management experience in the DMC industry.
• Proven track record managing multi-day events and client portfolios.
• Deep understanding of the DMC industry, large-scale event operations, and client lifecycle.
• Expert-level knowledge of budgeting, forecasting, and profitability analysis.
• Exceptional leadership, coaching, and team development skills.
• Advanced understanding of contract negotiation and vendor management.
• Exceptional communication and interpersonal skills.
• Strategic thinker with the ability to translate vision into actionable plans.
• Strong executive-level communication and presentation abilities.
• High proficiency in multitasking, decision-making, and navigating ambiguity.
• Skilled in relationship-building with clients, vendors, and internal stakeholders.
• Solutions-oriented with the ability to work independently and as part of a team.
• Ability to travel to other Cohera office locations by vehicle or airplane.
• Advanced proficiency in Microsoft Office Suite; adaptable to CRM and other software (e.g., Salesforce, Dayforce).

Responsibilities

• Lead all phases of event management, including contracting, planning, budgeting, logistics, and on-site execution for assigned programs including high-touch clients and large-scale programs.
• Serve as the primary point of contact for clients throughout the planning process and maintain an open line of communication with client during program dates and when client is in destination.
• Ensure program details meet client expectations while adhering to budgets, timelines, and company standards.
• Conduct assigned program operational site inspections, planning visits and walkthroughs.
• Be onsite during program duration; be flexible and maintain an open line of communication with client during program dates and when client is in destination.
• Manage the production of all program materials including diagrams, manifests, run-of-show documents, schedules, permitting and vendor confirmations.
• Ensure programs meet profitability targets by tracking costs, managing the P&L, and maintaining or growing profit margin from initial contract.
• Overseeing billing in collaboration with the Program Financial Manager.
• Build and maintain strong client relationships through clear communication, professionalism, and thoughtful problem-solving.
• Support the client experience from contracting through post-event follow-up, ensuring satisfaction and repeat business.
• Identify and sell to client, potential upsell opportunities, increasing profit margin and providing added value as destination expert throughout program planning and execution.
• Send thank you email and complete post-program checklist including but not limited to post event surveys, post-con, etc.
• Collaborate with Sales, Strategic Accounts (if applicable), Design & Development, Design Studio, and Vendors in successful and cohesive program delivery.
• Communicate to local leadership and team of event and operational success and advise on best practices.
• Communicate with strategic team leads, if applicable, key program planning milestones, and preparations for optimum program success.
• Support departmental goals through cross-functional communication and alignment.
• Participate in weekly event management and/or team meetings and other internal planning sessions.
• Work with Staffing Coordinator to manage field staff assignments.
• Be willing to assist across destinations and/or travel to help operate and support.
• Support training efforts by sharing best practices and process knowledge.
• Foster a respectful and supportive team environment that reflects the company’s values.
• Self-educate or partake in training opportunities, representing company at industry/hospitality functions at least three times per year.
• Participate and assist with FAMs and hotel partner team outings.
• Oversee part time Event Staff on projects and programs as needed.
• Manage vendor partners, negotiate contracts, and ensure quality of services provided while maintaining company established profitability.
• Maintain up-to-date knowledge of local venues, transportation options, entertainment, restaurants, and other key program resources.
• Develop and maintain communications in a cooperative and professional manner with all levels of staff, vendors, industry partners and clients
• Conduct post-event debriefs and provide feedback on vendor performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees