Event Manager

Bobby Hotel•Nashville, TN

14d

About The Position

We are looking to add an Event Manager to our team. This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore takes great pride in selecting individuals that help us to achieve our resort's mission. Responsibilities: The Event Manager will manage and service all groups as turned over from the Sales Department. The Event Manager acts as the liaison between the hotel operations team and group contacts to ensure a smooth and successful event for the client. The Event Manager will be responsible for maintaining overnight room blocks, catering, audio visual, and set up requirements. Responds in a timely manner and in accordance to company standards to all phone or electronic inquiries. Ensures business booked is within hotel parameters. Conduct site visits as needed and handle walk-in inquiries as needed. Processes all business correspondence within acceptable time limits. Create contracts and other related booking documentation as required. Manage and maintain account files. Understanding of the overall market - competitors' strengths and weaknesses, supply and demand, and knows how to sell against them. Detail event with client to include all food and beverage, set up, audio visual needs and billing. Ask appropriate questions and make suggestions to ensure the details meet the group and hotel's needs. Create event orders and event checks. For groups turned over from sales: manage room block to include cut off reminders, educating client on potential attrition charges, and ensuring VIP or comped rooms are set up and routed properly. Create group resumes and communicate client needs to all departments of the hotel and ensure they follow through. Assist groups with off-site meals and activity suggestions. Connect with client through the event to ensure satisfaction. Ensure billing is done correctly and accurately, and in accordance with hotel/company standards. Other Duties: Attend weekly meetings as needed (BEO meeting, sales meeting, etc). Assist with holiday events, tastings, and other hotel events as needed. Provide office support and assist in coverage during PTO, days off, etc. Serve as program administrator - responsible for menu updates, pricing increases, and more. Create diagrams through Delphi as needed.

Requirements

Hospitality degree or Four-year college degree preferred.
A minimum of two years’ experience required in a related position with this company or other organization(s)
Requires thorough knowledge of the practices and procedures of the rooms, catering, food & beverage and hospitality professions.
Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/ or resort guests.
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer.
This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Responsibilities

Manage and service all groups as turned over from the Sales Department.
Act as the liaison between the hotel operations team and group contacts to ensure a smooth and successful event for the client.
Responsible for maintaining overnight room blocks, catering, audio visual, and set up requirements.
Respond in a timely manner and in accordance to company standards to all phone or electronic inquiries.
Ensure business booked is within hotel parameters.
Conduct site visits as needed and handle walk-in inquiries as needed.
Process all business correspondence within acceptable time limits.
Create contracts and other related booking documentation as required.
Manage and maintain account files.
Understanding of the overall market - competitors' strengths and weaknesses, supply and demand, and knows how to sell against them.
Detail event with client to include all food and beverage, set up, audio visual needs and billing.
Ask appropriate questions and make suggestions to ensure the details meet the group and hotel's needs.
Create event orders and event checks.
For groups turned over from sales: manage room block to include cut off reminders, educating client on potential attrition charges, and ensuring VIP or comped rooms are set up and routed properly.
Create group resumes and communicate client needs to all departments of the hotel and ensure they follow through.
Assist groups with off-site meals and activity suggestions.
Connect with client through the event to ensure satisfaction.
Ensure billing is done correctly and accurately, and in accordance with hotel/company standards.
Attend weekly meetings as needed (BEO meeting, sales meeting, etc).
Assist with holiday events, tastings, and other hotel events as needed.
Provide office support and assist in coverage during PTO, days off, etc.
Serve as program administrator - responsible for menu updates, pricing increases, and more.
Create diagrams through Delphi as needed.