Event Manager

Appellation Healdsburg•Healdsburg, CA

1d•$70,000 - $75,000•Onsite

About The Position

About Appellation Born from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way: a hotel collection powered by people, connected by food, and defined by place—all designed to celebrate its destinations’ culture, community, and craftsmanship. Developed by visionary co-founders Charlie Palmer, one of America’s best-known, award-winning chefs and pioneer in the American hotel-restaurant model, and Christopher Hunsberger, a 30-year veteran of Four Seasons Hotels and Resorts and its former president of North Americas. Join Appellation as its first hotels and resorts take root in 2025. The Event Manager is responsible for the successful planning, coordination, and on-site execution of assigned events, ensuring a seamless guest experience from contract handoff through event conclusion. This role serves as the primary liaison between the client and internal hotel departments, translating event vision into operational excellence while protecting the hotel’s financial and brand standards.

Requirements

2–5 years of event management or catering experience in a hotel or luxury hospitality environment
Strong understanding of banquet operations, food & beverage service, and event logistics
Exceptional organizational, communication, and problem-solving skills
Ability to manage multiple events simultaneously in a fast-paced environment
Proficiency in event management and CRM systems
Flexible schedule including evenings, weekends, and holidays
Ability to stand and walk for extended periods
Ability to lift up to 25 pounds
Ability to work on-site during events

Nice To Haves

Experience in a luxury or lifestyle hotel setting
Knowledge of AV requirements and vendor coordination
Familiarity with revenue management concepts, attrition, and group contracts
Client-first mindset
Operational precision
Financial awareness
Cross-departmental collaboration
Calm under pressure
Detail-oriented execution

Responsibilities

Serve as the primary contact for assigned events from post-contract to departure
Lead planning calls, site visits, and menu tastings as required
Develop and manage detailed Banquet Event Orders (BEOs), timelines, and event resumes
Ensure all client expectations, preferences, and special requests are clearly documented and executed
Partner closely with Banquets, Culinary, Beverage, AV, Front Office, Housekeeping, Spa, and Engineering teams
Conduct pre-event meetings and daily event briefings as needed
Be present on-site during events to manage execution, troubleshoot issues, and ensure service standards are met
Manage load-ins, load-outs, and room flips efficiently
Review contracts for accuracy and compliance with hotel policies
Manage billing, deposits, guarantees, attrition, and final invoices
Identify and communicate opportunities for upsell while protecting event profitability
Ensure events operate within contracted terms and approved budgets
Maintain accurate records in event management systems (e.g., Delphi, Amadeus, Social Tables, Tripleseat)
Ensure timely distribution of BEOs and event updates to all departments
Track post-event feedback and follow up on outstanding items
Uphold hotel brand standards and service culture at all times
Ensure events align with the property’s positioning, aesthetic, and guest experience expectations
Represent the hotel professionally with clients, partners, and vendors