Event Manager

Virgin Hotels•Nashville, TN

45d

About The Position

Should you decide to accept it… The Event Manager knows that having many talents within the same industry leaves skeptics green with envy. Part Sales, part Catering, part Service, they put the "M" in multi-tasking. Simply put, the Event Manager will coordinate, plan and detail events in the hotel's dedicated event spaces - with the ultimate goal of meeting (or exceeding!) revenue goals. They will join forces with the Sales team to maximize food and beverage minimums and forecasts and is a partner in crime to both the Director of Event Sales and the Director of Convention Services. Using their experience in the industry and the community, the Event Manager will lead the charge in developing and maintaining client relationships as well as collaborating with all hotel departments. Event Managers are the communication "hub" of the hotel, and their relationships MAKE IT HAPPEN!

Requirements

Great team player with the ability to create excellent working relationships
Exceptional organizational skills in managing multiple simultaneous projects
Comfortable collaborating with all departments, particularly sales, food & beverage and (of course) banquets
Strong communication and customer service skills
Solid leadership skills; able to positively motivate others
Able to anticipate needs and over-deliver wherever possible
Cool under pressure and specialize in problem solving
Able to break down barriers and resolve conflicts swiftly and seamlessly
Knowledge of food and beverage preparation, presentation, and service standards
Desire to think way outside the box when it comes to the guest experience
Working knowledge all safety and health department procedures, as well as all state and federal liquor laws
Embody the Virgin cultural MUSTS: enthusiastic, original, innovative, fun, and unapologetically YOU
Current, legal and unrestricted ability to work in the United States
1-2 years of experience as an Event Manager is required
Strong communication skills - in person, in writing and on the phone
Proficient basic computer knowledge

Nice To Haves

Previous hospitality experience - this could be hotels, restaurants, or other venues is preferred
Experience in Delphi, Salesforce, Social Tables a plus

Responsibilities

Through the "usual stuff" (venue tours, planning, upselling, detailing) the Event Manager is responsible for servicing meetings, events, and weddings in order to meet (or exceed!) the expected revenue goals set by the sales team… and, of course, blowing the clients' expectations out of the water.
As part of the Event Management team, they are the first line of communication between their clients and the hotel. They anticipate client needs and special requests, and can't "fanny around" when they see potential opportunities, issues or complaints. Our guests' satisfaction is our #1 priority.
In addition to the standard BEO and resume meetings, the Event Manager also participates in daily business review and bi-weekly sales meetings.
The Event Manager will be responsible for organizing and leading pre & post-event meetings for their assigned groups with the hotel team (and sometimes the clients too).
Event Managers are actively involved in local networking organizations and serve as proud representatives of Virgin Hotels. Through these relationships they get all the hot details on the "goings-on" in the local market.
The Event Manager will continue to develop their professional skills through Virgin Hotels-organized training programs.

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