EVENT MANAGER

Compass Group•New York, NY

1d•$99,000 - $100,000

About The Position

Working as an Event Manager, you will be responsible for planning and executing all corporate events, ensuring exceptional experience for our clients. The position requires excellent organizational skills, a knack for multitasking, and a passion for delivering outstanding client experience.

Requirements

Outstanding customer service skills
Superior verbal and written communication skills
Highly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
Experience working in technical/audiovisual environment.
Ability to work independently, prioritize effectively and make decisions when faced with ambiguity.
Ability to adapt quickly to change and maintain a flexible approach when providing customer support.
Able to remain mobile for extended periods during work day.
Able to work a flexible schedule to include evening and weekend hours.
Must be able to lift 50 pounds.
Work experience with reservation software platforms
Catering or other food service-related experience
Communications, Event Planning or Hospitality background

Responsibilities

Manages and books reservation requests for events and high-level meetings; maintains room schedules through EMS system.
Responsible for responding and processing all incoming event and high-level requests.
Plan, organize, and execute a high volume of corporate events, including conferences and meetings.
Collaborate with clients to understand their event objectives and preferences.
Be well versed in policies and procedures and provide excellent customer service while adhering to those policies.
Manage multiple events simultaneously, ensuring all deadlines and deliverables are met in this fast-paced environment.
Provide seamless management of meetings and events with very high-level customer service.
Expertise in VIP level, complex events with high visibility
Demonstrates outstanding leadership, expertise, management, and consultation skills when conducting business with clients, vendors and to the internal team.
First point of contact for the GCSD lead regarding any event coordination.
Schedule appropriate interdepartmental/vendor meetings for the operational aspects of coordinating conference/meeting requirements, which include pre-planning meetings or a pre-conference meeting for specific events.
Provides consultative event coordination services to clients as required.
Responsible for room setups; assuring room configurations are correct.
Oversees breakdown of event space making sure to return to its standard setup
Maintains daily/weekly schedule boards and/or digital signage displays.
Receives shipped materials; serves as point of contact for stored materials; ensures materials are delivered to the meeting room as designated.
Identifies and reports onsite building repairs to the Community Management team.
Responsible for compilation and sending of customer surveys using designated EMS online tool.
Develops and maintains working relationships with vendors (i.e. on-site security, porters, in-house caterers where applicable, etc.)
May led, manage, or provide subject matter expertise for projects and initiatives.
Manages customer request emails sent to shared mailbox.
Modifies reservations as needed and/or requested by clients.
Ensure proper scheduling for event/meeting coverage
Train and ensure proper coordination of assignments in the absence of the Conference Manager
Mentor associates with event or meeting coordination as apart of their training and development toward career progression.
All other duties as assigned.