Event Manager

MCR • New York, NY

3d

About The Position

The Event Planning Manager is responsible for overseeing the planning and organization of all aspects of events and groups at the hotel. This role involves establishing and maintaining relationships with clients to ensure their satisfaction, handling consultations and negotiations, and providing tailored services throughout the planning phase. An ideal event planning manager for a hotel should be passionate, creative, detail-oriented, and dedicated to client service.

Requirements

• High school diploma or GED; 2 years of experience in catering sales, event sales, and planning, or related professional area
• Strong computer skills and familiarity with industry-specific systems, such as CI/TY, along with proficiency in Microsoft Office and Google Apps
• Excellent time management, organizational and problem-solving skills
• Strong communication skills and customer service experience
• An aptitude for self-motivation
• A can-do attitude and a hands-on approach to client management
• A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel and clients

Nice To Haves

• 2 years of hotel management experience preferred

Responsibilities

• Responsible for preparing all event documentation and coordinates with Sales, property departments, and customers to ensure consistent, high-level service throughout pre-event, event, and post-event phases of property events. An ideal event planning manager for a hotel should be passionate, creative, detail-oriented, and dedicated to client service.
• Ensures their property events have a seamless turnover from sales to service back to sales.
• Recognizes opportunities to maximize revenue opportunities by up-selling and offering. enhancements to create outstanding events.
• Managing Event Logistics, Operations, and Event Billing.
• Ensuring MCR Sales Standard Operating Procedures are followed and completed accurately.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for assigned groups.
• Identifies operational challenges associated with assigned groups and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Uses their judgment to integrate current trends in event management and event design.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Responds to and handles guest problems and complaints.
• Assists in the sales process and revenue forecasting for customer groups
• Up-sells products and services throughout the event process
• Forecasts group sleeping rooms and event revenue (including catering and audio visual).
• Responsible for certain administrative duties relating to groups.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees