Provide the highest levels of customer service to internal partners and external clients at all times. Deliver a successful experience for the planner and attendees with the goal of garnering both repeat and referral business. Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication. Demonstrate excellent time management, self-motivation, and organizationally savvy with a keen focus on details. Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, and other communications required for this position. Also prepare for and participate in client site visits, tasting panels, pre- and post-cons planning meetings, networking, and other customer-centric meetings. Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group — including but not limited to — room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events. Demonstrated excellent time management, self-motivation, and organizationally savvy with a keen focus on details.
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Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees