Event Manager - Franchise

Hilton Technologies•Cuyamungue, NM

13d•Onsite

About The Position

JOB PURPOSE: To execute written sales agreement for moderately-sized and moderately-complex events. Maintains liaison between the customer and their representatives and the hotel by directing each department within the hotel to their specific role in the pre-planning and execution of on-site convention. Maximizes revenues and controls expenses through effective negotiation of services and accurate forecasting. Responsible for successfully executing event and customer satisfaction to ensure the customer remains loyal and books future business with the hotel/company. Assist qualified Pueblo of Pojoaque Tribal members in employment opportunities with the Pueblo of Pojoaque Businesses by hiring, coaching, and supporting their career growth.

Requirements

Must be at least years 21 of age
Ability to manage and direct staff.
Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
Ability to operate independently and with a high degree of autonomy requiring excellent time management skills and self-motivation.
Hotel product and industry knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations.
Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi (or in house sales system), OnQ, and Internet.
Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, portable radios, etc.
Ability to complete a contract in compliance with all checklists, standards and hotel policies.
Interpersonal skills to provide overall guest satisfaction.
Ability to work under pressure and deal with stressful situations during busy periods.
High School Diploma or GED
Minimum of two years of college-level courses with an emphasis on business or communications or Bachelor’s degree in Hotel Management, Business Administration, Marketing or Communications preferred
Requires a minimum of two years of Hotel experience preferred. Previous experience in sales, catering, or event planning preferred.
Valid driver’s license required.

Responsibilities

Initiates verbal and written communication (group resume, weekly pick up, post-event report, call reports, banquet event orders, etc.) with the customer and internal team in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process. Analyzes customers’ service and product needs and financial issues of in-house groups, and within parameters, authorizes on behalf of the General Manager appropriate resolution of customers’ concerns while maintaining profitability.
Represents the hotel to customers in the role of executing negotiated group sales agreements, including but not limited to room blocks, food and beverage, exhibits, and associated products and services. This includes but is not limited to the negotiation of pricing and terms and conditions of products, labor, and services not specifically articulated in master agreement. Negotiates service agreements with companies and organizations affiliated with group business. Negotiates vendor partner agreements. Directs customer services via site visits, board meetings, menu testing, and planning meetings for definite and potential groups.
Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.
Optimize room rental charges.
Consistently participate in the re-booking of repeat business by having a track record of long term client relationships.
Comfortable with hotel site inspections and client presentations.
Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
Work closely with the banquet department on operations and event execution. Ability to quickly evaluate alternatives and decide on a plan of action.
Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Group Sales.
Excellent knowledge of computers, specifically Delphi, Word and Excel.
Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
Ability to work with outside vendors to ensure client satisfaction for all events/groups.
Comply with attendance rules and be available to work on a regular basis.
Participates in internal and external meetings as determined by the Director of Events, i.e., forecast, menu review, department, citywide pre-cons, operational department pre shifts, etc. Participates in internal and external training and industry sales; i.e. Participates in development and measurement of personal and team goals and action plans.
Assists in the physical movement of hotel or customer equipment or furnishings as necessary to complete a tight turnaround of public function space.
Directly assists customers as necessary, which may require moving of up to 20lbs.
Other duties as assigned.