Event Manager

Placemakr • Pittsburgh, PA

5d

About The Position

A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. The Impact You'll Have As the Event Manager, you support venue operations by serving as a key liaison between clients, planners, vendors, and internal venue teams. This role ensures that all event details provided by the client or event planner are accurately communicated, executed, and aligned with venue standards. This position will secure new contracts by showcasing the venue, providing tours, and working with prospective groups to get them to the contract signing phase.

Requirements

• Bachelor's degree in hospitality, Business, Event Management or related field preferred
• 3-5 years in venue operations, hospitality, events, or customer service
• Clear communicator with strong organizational and multitasking skills
• Ability to interpret event details and translate them into operational instructions
• Proficient in event management software, CRM tools, diagrams, and Microsoft Office / Google Suite
• Comfortable working nights, weekends, and holidays based on event schedule
• Comfortable working in fast-paced, high traffic event environments
• Ability to lift up to 25-40 lbs for light operational tasks
• Passion for innovation in hospitality and an entrepreneurial spirit
• Embody Placemakr’s values: You Own It. You Make It Better. You Treat People Right

Responsibilities

• Serve as the primary venue point of contact once an event is contracted.
• Communicate all event requirements—such as room layouts, AV needs, load-in/out times, and catering details—to relevant internal teams.
• Maintain strong relationships with external planners, coordinators, and vendors while representing the venue professionally.
• Receive final event specifications from the client or planner and ensure accurate translation into internal event orders.
• Confirm venue capabilities, policies, and restrictions with clients to prevent misalignment.
• Assist clients by providing venue-specific recommendations or requirements.
• Coordinate room setup, breakdown, and transitions according to the specifications provided by the planner.
• Align with operations, security, engineering, housekeeping, and other venue teams to ensure readiness.
• Monitor event spaces before, during, and after events to ensure compliance with venue standards.
• Facilitate vendor access (load-in/load-out scheduling, credentials, parking, site visits).
• Conduct walkthroughs with planners and vendors to confirm event logistics.
• Serve as the on-site venue representative during the event to support operational needs
• Ensure all event activities follow venue policies, contracts, safety regulations, and fire codes.
• Identify and escalate any risks or safety concerns to management promptly.
• Provide exceptional customer service while staying within the scope of the venue’s responsibilities.
• Troubleshoot venue-related issues and escalate non-venue matters to the planner as appropriate.
• Maintain a calm, solution-oriented presence during high-volume or complex events.
• Prepare internal documents including event orders, schedules, and diagrams.
• Maintain event files, contracts, and communication records.
• Support venue reporting, feedback collection, and post-event debrief documentation.
• Cultivate and expand strategic relationships with brides, planners, and vendors
• Develop multi-market partnerships that generate long-term recurring revenue and work to deepen existing relationships by connecting with new layers of departments and teams within each account.
• Collaborate cross-functionally with Revenue, Marketing, and Operations to optimize pricing, positioning, and customer experience.
• Coordinate internal resources to provide events with the best possible experience
• Represent Placemakr and The Pennsylvanian at industry events and professional organizations
• Network regularly to maintain visibility and drive lead generation.
• Guide venue involvement in industry boards, associations, and conferences
• Set clear, measurable goals with action plans by segment, region, and vertical.
• Prioritize high-impact opportunities and optimize team resources accordingly.
• Establish KPIs and reporting systems to track performance, forecast trends, and drive continuous improvement.

Benefits

• Competitive Pay and Generous Stock Options
• Medical, Vision & Dental Insurance with options for Flexible Spending Accounts
• Generous Paid Time-Off Program
• Paid Parental Leave
• Paid Life Insurance
• 401k + 4% employer matching program
• Monthly cell phone reimbursement, health & wellness stipend and a generous onboarding stipend for remote employees
• Plus, discounts to stay at select Placemakr properties all over the US

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees