Event Manager

The Franklin Inst•Philadelphia, PA

8h•$25

About The Position

The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, critical thinking, and an understanding of the crucial role science plays in our lives. At The Franklin Institute, we provide an environment that is as nurturing as it is dynamic. Our team-oriented approach allows for ample learning and career growth opportunities. We think you will find the Institute offers the ideal atmosphere in which to best use your skills and talents. We are eager for your input, ideas, and inspiration. Position Description: The Event Manager is a key member of the Events and Catering department that assists with event day operations. This customer-focused position must ensure that all Events and Catering clients have a memorable experience, free of operational and customer service issues, that truly delivers on the brand promise to welcome and inspire guests to experience genuine hospitality. Must be well organized, detail oriented, able to think on their feet and provide excellent customer service to guests that are expecting a one-of-a-kind memorable event. Responsible for ensuring proper adherence to the operational event plan, such as overseeing Event Staff and ensuring that they are properly deployed, and the client’s needs are exceeded. Create a fun, positive, inclusive team environment for all staff members. Work with vendors and contractors to ensure their needs are met and resolve issues that may arise. Ensure that museum spaces and guidelines are respected and prioritized, to ensure that events are not impeding the museum’s guest experience. Respond to any operational, guest or museum emergencies, that may arise. Analyze the events success and prepare post event reports.

Requirements

Proven success working at a sophisticated event venue that has a focus on delivering a world class visitor experience.
Experience coaching, motivating, and monitoring staff members in a fun, energetic environment.
Ability to handle multiple tasks, make decisions and work in a busy environment
Outgoing, positive, and team-oriented personality
Customer service oriented
Strong problem-solving skills
Ability to appreciate and be sensitive to the feelings of others
Professional/Work Ethic
Excellent Oral communication skills

Responsibilities

overseeing Event Staff and ensuring that they are properly deployed
ensuring proper adherence to the operational event plan
exceeding the client’s needs
creating a fun, positive, inclusive team environment for all staff members
working with vendors and contractors to ensure their needs are met and resolve issues that may arise
ensuring that museum spaces and guidelines are respected and prioritized
responding to any operational, guest or museum emergencies, that may arise
analyzing the events success and prepare post event reports

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