Event Manager

21c Museum Hotels•Durham, NC

20h

About The Position

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, a boutique hotel, and a chef-driven restaurant to create a unique and welcoming opportunity. Join our Flock! Reports To: Food & Beverage Director Supervises: Event staff of approximately 20 people General Purpose: The Event Manager coordinates the overall planning and execution of events that are scheduled in the hotel's event spaces. Working with the Event Sales Manager and Executive Chef, the Event Manager guides clients in planning all aspects of their events, from menu to decor, and guides the Banquets & Catering team in fulfilling and exceeding the client's vision and expectations.

Requirements

Requires advanced knowledge of Event Planning.
May require considerable working knowledge of other major areas in the hotel and the skill to integrate and communicate that information.
Competent with Windows-based computers and Microsoft Office and familiar with industry standard software.
Demonstrated management skills
Demonstrates enthusiasm for all things 21c.
Must pass a background check
Must be able to carry full service tray comfortably.
Must be able to stand and walk for long periods of time.
Must be able to lift at least 50 pounds.

Nice To Haves

Four-year college degree preferred
At least four years working in Event Planning

Responsibilities

Ensures successful events, exceeding client needs and company profitability guidelines.
Plans and executes all 21c/in-house events
Assists Event Sales Manager with incoming customer inquiries and develop relationships with new customers, including menu selection audio visual needs table set up special requests updating of BEOs through Delphi
Coordinates with Event Sales Manager & Executive Chef to ensure profitable bookings.
Evaluates each piece of catering business with Event Sales Manager to ensure business can be properly serviced.
Creates innovative set-ups, menus, and functions for groups.
Develops strong communication with Executive Chef and Food & Beverage staff team.
Develops a preferred vendors list and maintains vendor relationships.
Assists with PR/marketing efforts for new business and 21c/restaurant sponsored events
Overall Knowledge of product/services
Answers questions from clients confidently
Sells items and services that we offer and are able to execute successfully
Generates creative and innovative menus while working closely with our Chef.
Maintains and implements efficient set up & tear down details and processes
Hands-on management of events
Interacts with the on-site contact and assist with any requests in a professional and courteous manner
Monitors server hours/over-time
Organizes return of any rentals
Directs Supervisor of Event Captains and B&C team
Maintains a good working relationship with guests, groups, and personnel from other departments.
Demonstrates clear, concise written and verbal communication skills with team.
Adheres to deadlines for both clients and internal departments.
Maintains lines of communication between B&C and restaurant.
Primary communicator to host stand and Open Table for PDR events
Provide information about associated hotel and F&B services to guests.
Follows accounting and HR processes in regard to revenue reporting and staff relations
COGS checkbook reconciliation
Personnel Action Forms up to date on all teammates
Tracks staff calendar
Conducts interviews, hires B&C staff, implements training, evaluates staff on regular basis
Update Delphi regarding events, menus, etc.
Upkeep of all signage, menus, food labels, etc.
Inform 21c Management Team of daily events and specific needs for events
Update Event needs in Daylight
Update posted BEOs restaurant BOH team
Provide clients with quick and informative responses to all event inquiries
Lead weekly BEO meetings
Distribute finalized BEOs each Thursday to restaurant BOH and Host stand
Inventory B&C supplies and place orders for upcoming week of B&C events (linens, a/v, soda, etc.)
Create and distribute B&C team schedule
Review Income Journals for accuracy of covers and categorization
Review B&C staff timeclock activity for accuracy bi-weekly
Perform accurate inventory of Banquet Kitchen
Review General Ledger and reconcile with Checkbook
Assist Event Sales Manager with B&C Executive Summary
Develop and lead quarterly B&C team trainings
Participate in annual budget development for B&C department