Event Manager | Full-Time | Utah Valley Convention Center

Oak View Group•Provo, UT

6d•$48,000 - $52,000•Onsite

About The Position

Utilizing independent judgment, the Event Manager is responsible for the planning, organizing and full execution of all booked events at the Century Center. This requires constant communication with clients to collect event specific data, recommending products and services, assembling and distributing complete and accurate data for other departments. The Event Manager is also responsible for overseeing all on-site activities related to the setup and execution of events. This role pays an annual salary of $48,000 - $52,000

Requirements

Knowledge of: Operational characteristics of event management
Customer Service practices
Crowd management and control techniques
Fire and public safety regulations
Basic understanding of food service practices
Basic understanding of A/V equipment and systems
Terminology used in entertainment and convention settings
Relevant federal, state, and local regulations
Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software
Ability To: Plan, service, and supervise large events
Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
Communicate clearly and concisely in the English language, both orally and in writing
Establish and maintain effective working relationships with staff, contractors and facility users
Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days
Minimum 3-5 years experience in Event Coordination, Convention Services (preferably with a convention center, hotel, sports facility, performing arts facility or other multi purpose public assembly facility) or Meeting Planning
Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field
Additional years of experience may be substituted for formal education
Possession of, or ability to obtain a current CPR certificate
Possession of, or ability to obtain a Utah driver’s license

Nice To Haves

Graduate of IAAM Public Assembly Facility Management School preferred
Certified Meeting Professional (CMP) designation preferred

Responsibilities

Meet, confer, consult and maintain continuous contact with potential and contracted clients
Provide timely, accurate and detailed proposals, estimates, and layout drawings to potential and contracted clients
Recommend products and services to meet and exceed client needs and expectations, maximize the overall event experience, and maximize revenue
Communicate all regulatory restrictions and requirements to clients ensuring compliance prior to event
Ensure all required contracts and documents have been executed at according to prescribed timelines including but not limited to rental contract, certificates of insurance, licenses, permits
Ensure collection of all payable by due dates
Collect, organize, and record event specific and logistical data for booked events at Utah Valley Convention Center
Document all communications with clients via EBMS folder and diary entries
Create and distribute detailed event resumes and event space layout drawings to other departments in a timely and accurate manner including revisions to previously published documents
Oversee the set-up of events ensuring all set-ups are completed accurately and on-time
Anticipate where possible and problem solve any event related concerns to ensure client satisfaction
Inspect event space as well as surroundings to ensure they are being maintained properly for events prior to, during and after events
Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly
Regularly function as Manager on Duty to ensure client needs are met, events proceed as planned, and complaints are received and addressed appropriately in a timely professional manner
Conduct and/or participate in post event meetings to analyze event outcomes and address issues or concerns
Prepare and approve final invoicing for assigned events in a timely manner
Maintain post event contact with client to ensure all questions and concerns are addressed
Complete post event summary detailing items that were negatives and positives and input summary into EBMS diary for future reference
Perform other duties as required