Event Management Specialist

Huntington National Bank•Detroit, MI

6d•$70,000 - $140,000•Hybrid

About The Position

Position Overview: The Event Management team at Huntington is seeking a ServiceNow Event Management Specialist. The ideal candidate will have hands-on experience with ServiceNow IT Operations Management (ITOM), strong analytical and communication skills, and a solid understanding of monitoring and observability tools. This role requires a broad knowledge of application and infrastructure operations, as well as the ability to collaborate across teams to help those teams develop monitoring/alerting to ensure proactive incident detection and resolution. Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to [email protected] Reasonable Accommodations Reasonable Accommodations EEOC Disclaimer Know Your Rights CA Data Privacy CA Data Privacy Rights Tobacco Disclaimer Tobacco-Free Hiring Practice Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Requirements

2–4 years of experience working with ServiceNow.
Strong understanding of ITIL processes and operational best practices.
Familiarity with monitoring and observability tools (e.g., Splunk, Dynatrace, LiveAction, Aternity, Riverbed, DataDog, Zenoss, etc.).
Broad experience with applications and infrastructure operations (servers, networks, cloud services).
Excellent communication and collaboration skills—able to work effectively with technical and non-technical stakeholders.
Ability to analyze complex data and provide actionable insights.

Nice To Haves

ServiceNow Certified Implementation Specialist – ITOM or equivalent certification.
Experience working with ServiceNow ITOM, specifically Event Management.
Experience with automation and orchestration within ServiceNow.
Knowledge of cloud platforms (AWS, Azure, GCP) and hybrid environments.
Experience with implementing monitoring and observability for applications or infrastructure.
Experience working in an Agile Scrum environment.

Responsibilities

Configure, maintain, and optimize ServiceNow Event Management and related ITOM modules.
Integrate monitoring tools, observability platforms, and other management systems with ServiceNow for automated event correlation and alerting.
Analyze event data to identify trends, reduce noise, and improve incident response times.
Collaborate with application and infrastructure teams to ensure accurate CI (Configuration Item) mapping and health monitoring.
Develop dashboards, reports, and workflows to support operational visibility and decision-making.
Work with a team of developers in an Agile scrum environment, delivering value within 2-week sprint cycles.
Provide recommendations for improving event management processes and automation.